« previous next »
Pages: [1] 2   Go Down

Author Topic: Home 4.7.817 won't turn on!  (Read 14005 times)

0 Members and 1 Guest are viewing this topic.

Platties

  • Guest
Home 4.7.817 won't turn on!
« on: April 22, 2006, 01:37:44 PM »
Hi,

I had a problem where Avast continued to ask me to restart my computer, with no effect. So I un installed and then re installed, but now I have the red warning symbol on the little blue 'a' icon and I cant turn on my antivirus. It tells me the requested resident task was not found. the operation could not be completed. I activated the anti virus using the code sent when I first started using Avast about 1 month ago.

Please help
Logged

Offline Lisandro

  • Avast team
  • Certainly Bot
  • *
  • Posts: 67194
Re: Home 4.7.817 won't turn on!
« Reply #1 on: April 22, 2006, 01:41:03 PM »
Operating system restart needed by avast message could be solved, in some systems, by deleting the file <avast>\setup\reboot.txt

You can also check this registry entry (right after computer restart):
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Session Manager, if it contains "PendingFileRenameOperations".
Check its contents and if there's only "reboot.txt" from avast4\setup folder, delete PendingFileRenameOperations, don't delete any other key.
Back-up (export) the registry key before you edit/delete, just in case.

About the 'red cross' in the 'a' blue icon, well, your avast installation is not good.
Which is your Windows? 98, Me, XP?
Do you use any other antivirus in your computer?

Can you try to repair your installation?
Go to Control Panel > Add/Remove programs > avast! antivirus > Remove. Then choose Repair function in the popup window (Repair). You must be connected to the internet while repairing.

If this does not help, can you uninstall / boot / install / boot again?
Logged
The best things in life are free.

Platties

  • Guest
Re: Home 4.7.817 won't turn on!
« Reply #2 on: April 22, 2006, 11:06:38 PM »
Thanks for the reply. I tried the first bit, deleting reboot.txt, didn't make any difference. Your second set of instrutions i will need to ask a mate how to do that.
My operating system is home edition XP. I don't use ant other anti virus. I tried repair, no joy. I uninstalled, reboot, install, reboot. Still the same problem, it keeps asking me to reboot and won't let me turn on the anti virus? Over to you ?

Regards

Platties
Logged

Offline Lisandro

  • Avast team
  • Certainly Bot
  • *
  • Posts: 67194
Re: Home 4.7.817 won't turn on!
« Reply #3 on: April 23, 2006, 08:09:37 PM »
Quote from: Platties on April 22, 2006, 11:06:38 PM
Your second set of instrutions i will need to ask a mate how to do that.
1. Start menu > Run
    Type Regedit and click Enter
2. Browse to the key (folder) HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Session Manager
    Click over the folder HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Session Manager at left
3. File > Export (save that key contents, for backup purposes).
4. Look at the first column in the right panel if it contains a value called "PendingFileRenameOperations".
5. If there is a file for rename called "reboot.txt" from avast4\setup folder, delete the value 'PendingFileRenameOperations'
    Don't delete any other key or value.
6. Boot
Logged
The best things in life are free.

Platties

  • Guest
Re: Home 4.7.817 won't turn on!
« Reply #4 on: April 24, 2006, 10:27:12 PM »
hi,

I don't have a "PendingFileRenameoperations" or a file "reboot.txt".

I have in FileRenameOperations, Name; ab (Default). Type REG_SZ. Date (Value not set)???

I highlighted "Session Manager" and exported it, no problems.

What should I do next?

Regards

Platties
Logged

Offline Vlk

  • Avast CEO
  • Serious Graphoman
  • *
  • Posts: 11658
  • Please don't send me IM's. Email only. Thx.
    • ALWIL Software
Re: Home 4.7.817 won't turn on!
« Reply #5 on: April 25, 2006, 02:03:54 AM »
Check the file <avast>\data\log\error.log. Does it show anything suscpicious? Can you post its contents?


Thanks
Vlk
Logged
If at first you don't succeed, then skydiving's not for you.

Platties

  • Guest
Re: Home 4.7.817 won't turn on!
« Reply #6 on: April 29, 2006, 09:44:16 AM »
22/04/2006   21:34:45   1145738085   SYSTEM   1448   AAVM - initialization error: Network Shield provider: driver open failed, error code: 0x2 , 00000000. 
22/04/2006   21:34:45   1145738085   SYSTEM   1448   AAVM - initialization error: g_tdi.Initialize failed! (logName: C:\Program Files\Alwil Software\Avast4\DATA\log\nshield.log), 00000000. 
22/04/2006   21:34:48   1145738088   SYSTEM   1448   During the parsing of C:\Program Files\Alwil Software\Avast4\deftasks.xml XML document, following error occurred: C. 
22/04/2006   21:47:24   1145738844   SYSTEM   1448   AAVM - initialization error: Network Shield provider: driver open failed, error code: 0x2 , 00000000. 
22/04/2006   21:47:24   1145738844   SYSTEM   1448   AAVM - initialization error: g_tdi.Initialize failed! (logName: C:\Program Files\Alwil Software\Avast4\DATA\log\nshield.log), 00000000. 
22/04/2006   21:47:27   1145738847   SYSTEM   1448   During the parsing of C:\Program Files\Alwil Software\Avast4\deftasks.xml XML document, following error occurred: C. 
22/04/2006   21:53:10   1145739190   SYSTEM   1448   AAVM - initialization error: Network Shield provider: driver open failed, error code: 0x2 , 00000000. 
22/04/2006   21:53:10   1145739190   SYSTEM   1448   AAVM - initialization error: g_tdi.Initialize failed! (logName: C:\Program Files\Alwil Software\Avast4\DATA\log\nshield.log), 00000000. 
22/04/2006   21:53:13   1145739193   SYSTEM   1448   During the parsing of C:\Program Files\Alwil Software\Avast4\deftasks.xml XML document, following error occurred: C. 
23/04/2006   08:17:59   1145776679   SYSTEM   1456   AAVM - initialization error: Network Shield provider: driver open failed, error code: 0x2 , 00000000. 
23/04/2006   08:17:59   1145776679   SYSTEM   1456   AAVM - initialization error: g_tdi.Initialize failed! (logName: C:\Program Files\Alwil Software\Avast4\DATA\log\nshield.log), 00000000. 
23/04/2006   08:18:02   1145776682   SYSTEM   1456   During the parsing of C:\Program Files\Alwil Software\Avast4\deftasks.xml XML document, following error occurred: C. 
23/04/2006   14:56:08   1145800568   SYSTEM   1448   AAVM - initialization error: Network Shield provider: driver open failed, error code: 0x2 , 00000000. 
23/04/2006   14:56:08   1145800568   SYSTEM   1448   AAVM - initialization error: g_tdi.Initialize failed! (logName: C:\Program Files\Alwil Software\Avast4\DATA\log\nshield.log), 00000000. 
23/04/2006   14:56:11   1145800571   SYSTEM   1448   During the parsing of C:\Program Files\Alwil Software\Avast4\deftasks.xml XML document, following error occurred: C. 
23/04/2006   15:54:11   1145804052   SYSTEM   1460   AAVM - initialization error: Network Shield provider: driver open failed, error code: 0x2 , 00000000. 
23/04/2006   15:54:12   1145804052   SYSTEM   1460   AAVM - initialization error: g_tdi.Initialize failed! (logName: C:\Program Files\Alwil Software\Avast4\DATA\log\nshield.log), 00000000. 
23/04/2006   15:54:14   1145804054   SYSTEM   1460   During the parsing of C:\Program Files\Alwil Software\Avast4\deftasks.xml XML document, following error occurred: C. 
24/04/2006   10:42:55   1145871775   SYSTEM   1440   AAVM - initialization error: Network Shield provider: driver open failed, error code: 0x2 , 00000000. 
24/04/2006   10:42:55   1145871775   SYSTEM   1440   AAVM - initialization error: g_tdi.Initialize failed! (logName: C:\Program Files\Alwil Software\Avast4\DATA\log\nshield.log), 00000000. 
24/04/2006   10:42:57   1145871777   SYSTEM   1440   During the parsing of C:\Program Files\Alwil Software\Avast4\deftasks.xml XML document, following error occurred: C. 
24/04/2006   16:20:12   1145892012   SYSTEM   1448   AAVM - initialization error: Network Shield provider: driver open failed, error code: 0x2 , 00000000. 
24/04/2006   16:20:12   1145892012   SYSTEM   1448   AAVM - initialization error: g_tdi.Initialize failed! (logName: C:\Program Files\Alwil Software\Avast4\DATA\log\nshield.log), 00000000. 
24/04/2006   16:20:14   1145892014   SYSTEM   1448   During the parsing of C:\Program Files\Alwil Software\Avast4\deftasks.xml XML document, following error occurred: C. 
24/04/2006   17:20:31   1145895631   SYSTEM   1448   AAVM - initialization error: Network Shield provider: driver open failed, error code: 0x2 , 00000000. 
24/04/2006   17:20:31   1145895631   SYSTEM   1448   AAVM - initialization error: g_tdi.Initialize failed! (logName: C:\Program Files\Alwil Software\Avast4\DATA\log\nshield.log), 00000000. 
24/04/2006   17:20:34   1145895634   SYSTEM   1448   During the parsing of C:\Program Files\Alwil Software\Avast4\deftasks.xml XML document, following error occurred: C. 
25/04/2006   17:46:34   1145983594   SYSTEM   1448   AAVM - initialization error: Network Shield provider: driver open failed, error code: 0x2 , 00000000. 
25/04/2006   17:46:34   1145983594   SYSTEM   1448   AAVM - initialization error: g_tdi.Initialize failed! (logName: C:\Program Files\Alwil Software\Avast4\DATA\log\nshield.log), 00000000. 
25/04/2006   17:46:37   1145983597   SYSTEM   1448   During the parsing of C:\Program Files\Alwil Software\Avast4\deftasks.xml XML document, following error occurred: C. 
25/04/2006   20:53:56   1145994836   SYSTEM   1516   AAVM - initialization error: Network Shield provider: driver open failed, error code: 0x2 , 00000000. 
25/04/2006   20:53:56   1145994836   SYSTEM   1516   AAVM - initialization error: g_tdi.Initialize failed! (logName: C:\Program Files\Alwil Software\Avast4\DATA\log\nshield.log), 00000000. 
25/04/2006   20:53:59   1145994839   SYSTEM   1516   During the parsing of C:\Program Files\Alwil Software\Avast4\deftasks.xml XML document, following error occurred: C. 
26/04/2006   09:07:14   1146038834   SYSTEM   1448   AAVM - initialization error: Network Shield provider: driver open failed, error code: 0x2 , 00000000. 
26/04/2006   09:07:14   1146038834   SYSTEM   1448   AAVM - initialization error: g_tdi.Initialize failed! (logName: C:\Program Files\Alwil Software\Avast4\DATA\log\nshield.log), 00000000. 
26/04/2006   09:07:16   1146038836   SYSTEM   1448   During the parsing of C:\Program Files\Alwil Software\Avast4\deftasks.xml XML document, following error occurred: C. 
26/04/2006   16:01:25   1146063685   SYSTEM   1448   AAVM - initialization error: Network Shield provider: driver open failed, error code: 0x2 , 00000000. 
26/04/2006   16:01:25   1146063685   SYSTEM   1448   AAVM - initialization error: g_tdi.Initialize failed! (logName: C:\Program Files\Alwil Software\Avast4\DATA\log\nshield.log), 00000000. 
26/04/2006   16:01:28   1146063688   SYSTEM   1448   During the parsing of C:\Program Files\Alwil Software\Avast4\deftasks.xml XML document, following error occurred: C. 
27/04/2006   18:23:13   1146158593   SYSTEM   1452   AAVM - initialization error: Network Shield provider: driver open failed, error code: 0x2 , 00000000. 
27/04/2006   18:23:13   1146158593   SYSTEM   1452   AAVM - initialization error: g_tdi.Initialize failed! (logName: C:\Program Files\Alwil Software\Avast4\DATA\log\nshield.log), 00000000. 
27/04/2006   18:23:16   1146158596   SYSTEM   1452   During the parsing of C:\Program Files\Alwil Software\Avast4\deftasks.xml XML document, following error occurred: C. 
27/04/2006   18:32:26   1146159146   SYSTEM   1448   AAVM - initialization error: Network Shield provider: driver open failed, error code: 0x2 , 00000000. 
27/04/2006   18:32:26   1146159146   SYSTEM   1448   AAVM - initialization error: g_tdi.Initialize failed! (logName: C:\Program Files\Alwil Software\Avast4\DATA\log\nshield.log), 00000000. 
27/04/2006   18:32:29   1146159149   SYSTEM   1448   During the parsing of C:\Program Files\Alwil Software\Avast4\deftasks.xml XML document, following error occurred: C. 
28/04/2006   08:00:21   1146207621   SYSTEM   1448   AAVM - initialization error: Network Shield provider: driver open failed, error code: 0x2 , 00000000. 
28/04/2006   08:00:21   1146207621   SYSTEM   1448   AAVM - initialization error: g_tdi.Initialize failed! (logName: C:\Program Files\Alwil Software\Avast4\DATA\log\nshield.log), 00000000. 
28/04/2006   08:00:24   1146207624   SYSTEM   1448   During the parsing of C:\Program Files\Alwil Software\Avast4\deftasks.xml XML document, following error occurred: C. 
28/04/2006   17:55:19   1146243319   SYSTEM   1448   AAVM - initialization error: Network Shield provider: driver open failed, error code: 0x2 , 00000000. 
28/04/2006   17:55:19   1146243319   SYSTEM   1448   AAVM - initialization error: g_tdi.Initialize failed! (logName: C:\Program Files\Alwil Software\Avast4\DATA\log\nshield.log), 00000000. 
28/04/2006   17:55:22   1146243322   SYSTEM   1448   During the parsing of C:\Program Files\Alwil Software\Avast4\deftasks.xml XML document, following error occurred: C. 
29/04/2006   08:12:34   1146294754   SYSTEM   1448   AAVM - initialization error: Network Shield provider: driver open failed, error code: 0x2 , 00000000. 
29/04/2006   08:12:34   1146294754   SYSTEM   1448   AAVM - initialization error: g_tdi.Initialize failed! (logName: C:\Program Files\Alwil Software\Avast4\DATA\log\nshield.log), 00000000. 
29/04/2006   08:12:37   1146294757   SYSTEM   1448   During the parsing of C:\Program Files\Alwil Software\Avast4\deftasks.xml XML document, following error occurred: C. 
Logged

Platties

  • Guest
Re: Home 4.7.817 won't turn on!
« Reply #7 on: April 30, 2006, 12:35:51 PM »
Hi VlK,

I've posted the error log as requested, any ideas. I cant turn on my windows firewall either, I don't know if this is related?

Regards

Platties
Logged

Platties

  • Guest
Re: Home 4.7.817 won't turn on!
« Reply #8 on: May 02, 2006, 09:45:26 PM »
Hi,

Still not herd from you. Did a uninstall, but it left some Avast files in Programs! Cant delete them, says a cyclic error, whatever that is. I was going to try your latest version to see if that worked, but until I can remove the old version it seems foolish to try. Please, how do I remove Avast from my computer? I did restart after removal and I was logged on as the administrator?

Regards

Platties
Logged

Offline essexboy

  • Malware removal instructor
  • Avast Überevangelist
  • Probably Bot
  • *****
  • Posts: 40589
  • Dragons by Sasha
    • Malware fixes
Re: Home 4.7.817 won't turn on!
« Reply #9 on: May 02, 2006, 10:00:05 PM »
Use the uninstal utility found here http://www.avast.com/eng/avast_uninstall_util.html then reboot and reinstall the latest version of Avast - oops dowload the latest version first and keep it handy on your system
Logged

Offline Lisandro

  • Avast team
  • Certainly Bot
  • *
  • Posts: 67194
Re: Home 4.7.817 won't turn on!
« Reply #10 on: May 02, 2006, 10:02:00 PM »
Quote from: Platties on May 02, 2006, 09:45:26 PM
Please, how do I remove Avast from my computer? I did restart after removal and I was logged on as the administrator?

1. Uninstall avast from Control Panel first (if it works)
2. Boot
3. Use Avast Uninstall for complete uninstallation (read http://www.avast.com/eng/avast_uninstall_util.html). If it does not work, boot in Safe Mode and try again.
4. Boot

You can manually delete the avast folder?
Logged
The best things in life are free.

Offline igor

  • Avast team
  • Serious Graphoman
  • *
  • Posts: 11849
    • AVAST Software
Re: Home 4.7.817 won't turn on!
« Reply #11 on: May 03, 2006, 10:06:58 AM »
Cyclic [Redundancy Check] Error? If yes, your drive (or filesystem) is probably corrupted.
Try running a disk check.
Logged

Platties

  • Guest
Re: Home 4.7.817 won't turn on!
« Reply #12 on: May 07, 2006, 06:03:26 PM »
Thank you very very much, The disk check did the job, but only if scheduled on a restart. The normal one would not complete. Avast is know running with no little red symbol.

Can I ask you help again please. My Windows fire wall will not enable. What I get is Windows firewall settings cannot be displayed because the associated service is not running. Do you want to start the windows Firewall/Internet connection sharing (ICS) service. YES/NO

I click yes. But windows cannot start the Firewall/Internet connection sharing (ICS) service.

Can you help me?

Platties
Logged

Offline essexboy

  • Malware removal instructor
  • Avast Überevangelist
  • Probably Bot
  • *****
  • Posts: 40589
  • Dragons by Sasha
    • Malware fixes
Re: Home 4.7.817 won't turn on!
« Reply #13 on: May 07, 2006, 06:08:05 PM »
Could I suggest that you get a software firewall as it will offer a lot more protection than the windows one.  There are several free ones around but for a beginner I would suggest Zone Alarm from http://www.majorgeeks.com/download388.html  Then we will have a look at the windows problem
Logged

Offline essexboy

  • Malware removal instructor
  • Avast Überevangelist
  • Probably Bot
  • *****
  • Posts: 40589
  • Dragons by Sasha
    • Malware fixes
Re: Home 4.7.817 won't turn on!
« Reply #14 on: May 07, 2006, 06:11:48 PM »
For the windows firewall problem go to _ Control Pane - admistrative tools - services - scroll down to windows firewall - highlight it then look to the top left where it should say start the service click this.  Then double click the windows firewall service and set to Manual (if you have installed ZA) or Automatic.  Does that work ?
Logged
Pages: [1] 2   Go Up
« previous next »