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Author Topic: Can't enter any text!  (Read 3443 times)

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Can't enter any text!
« on: August 14, 2017, 03:13:43 PM »
So the other day I was trying to sign into Avast Free Antivirus, but no matter what I tried, I could not type my log-in credentials. I suspect this could have something to do with the fact that I am doing this  on my windows tablet and I have to use the windows virtual keyboard, but I could be completely wrong.  Any help would greatly appreciated.
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Offline bob3160

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Re: Can't enter any text!
« Reply #1 on: August 14, 2017, 03:36:01 PM »
Sign into what part of Avast ??? Forum, program, my.avast.com ???
Avast doesn't work on a windows tablet to my knowledge. :)
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Re: Can't enter any text!
« Reply #2 on: August 14, 2017, 04:18:58 PM »
Just the program. And I don't see why avast wouldn't be compatible with with windows tablet, I mean, it also uses windows 10.
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Offline mchain

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Re: Can't enter any text!
« Reply #3 on: August 14, 2017, 04:43:16 PM »
https://www.avast.com/faq.php?article=AVKB66#artTitle  Supported by Avast as Avast Mobile Security (Android).

Avast account:  https://www.avast.com/faq.php?article=AVKB66#idt_390
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Windows 10 Home 64-bit 22H2 Avast Premier Security version 24.1.6099 (build 24.1.88821.762)  UI version 1.0.797
 UI version 1.0.788.  Windows 11 Home 23H2 - Windows 11 Pro 23H2 Avast Premier Security version 24.2.6105 (build 24.1.8918.827) UI version 1.0.801

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Re: Can't enter any text!
« Reply #4 on: August 15, 2017, 09:01:05 PM »
Sorry but that article doesn't really help. It talks only about Avast mobile security, whereas I am running the PC version.
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Offline Eddy

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Re: Can't enter any text!
« Reply #5 on: August 15, 2017, 09:26:00 PM »
You are running a "stripped" down version of Windows not the full version.

https://www.avast.com/faq.php?article=AVKB44
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Re: Can't enter any text!
« Reply #6 on: August 15, 2017, 11:04:49 PM »
No, I am definitely running the "full" Windows 10 (in my case, Home Edition).
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Offline bob3160

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Re: Can't enter any text!
« Reply #7 on: August 15, 2017, 11:12:43 PM »
Quote from: Phillip52 on August 15, 2017, 11:04:49 PM
No, I am definitely running the "full" Windows 10 (in my case, Home Edition).
What are the tablet's specs ???
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Re: Can't enter any text!
« Reply #8 on: August 15, 2017, 11:15:55 PM »
HP Stream 8
Windows 10 Home
32 bit OS, 64 bit processor
2 GB RAM
Intel Atom CPU
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Re: Can't enter any text!
« Reply #9 on: August 15, 2017, 11:22:06 PM »
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Re: Can't enter any text!
« Reply #10 on: August 16, 2017, 08:58:42 AM »
Well, it appears as though I meet those requirements just fine, which makes sense, since I have been able to install it, run it, and even do a few scans just fine. So I don't it's my specs that's causing the issue with entering text.
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Offline Eddy

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Re: Can't enter any text!
« Reply #11 on: August 16, 2017, 10:26:45 AM »
No you don't.
It clearly says "Processor Intel P4 / AMD Athlon 64 or above".
The Atom processor (a real cheap and slow cpu from Intel) is NOT listed as supported.
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Offline DavidR

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Re: Can't enter any text!
« Reply #12 on: August 16, 2017, 11:51:35 AM »
Quote from: Eddy on August 16, 2017, 10:26:45 AM
No you don't.
It clearly says "Processor Intel P4 / AMD Athlon 64 or above".
The Atom processor (a real cheap and slow cpu from Intel) is NOT listed as supported.

I believe that instruction/information from avast needs updated as far as processors go.

Some of those cheap slow, aren't that cheap nor slow. I have an Intel Atom dual core in my win7 netbook running win7 32bit starter edition. Whilst it isn't ever going to get booked for speeding or be a gaming system, it runs avast just fine.

I know when MS introduced the Surface and Surface Pro, there was a crippled version of Windows installed so it could run on low powered processors.  I don't know if there is something like that going on here.
However, when searching for information on the HP Stream 8 tablet it shows it was originally released with Windows 8.1 with Bing
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Re: Can't enter any text!
« Reply #13 on: August 16, 2017, 12:39:08 PM »
Quote from: DavidR on August 16, 2017, 11:51:35 AM
Quote from: Eddy on August 16, 2017, 10:26:45 AM
No you don't.
It clearly says "Processor Intel P4 / AMD Athlon 64 or above".
The Atom processor (a real cheap and slow cpu from Intel) is NOT listed as supported.

I believe that instruction/information from avast needs updated as far as processors go.

Some of those cheap slow, aren't that cheap nor slow. I have an Intel Atom dual core in my win7 netbook running win7 32bit starter edition. Whilst it isn't ever going to get booked for speeding or be a gaming system, it runs avast just fine.

I know when MS introduced the Surface and Surface Pro, there was a crippled version of Windows installed so it could run on low powered processors.  I don't know if there is something like that going on here.
However, when searching for information on the HP Stream 8 tablet it shows it was originally released with Windows 8.1 with Bing

When I first got this tablet, it had Windows 8.1 on it, but since then I have upgraded to Windows 10. ( Not through the free upgrade, I did a clean install of Windows 10) .

Regarding the Atom CPU, being able to enter text ( to sign in ) is the only hiccup I have had with running Avast, but I don't know if that is a compatibility issue or not.
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Offline Eddy

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Re: Can't enter any text!
« Reply #14 on: August 16, 2017, 12:49:03 PM »
David, as you know avast needs to update a lot of information ;)
Took them over 6 months to mention that SSE2 is needed on the website. >:(

Anyway according to the info on the site the ATOM is not supported.
Don't know if this is causing the issue or that it is something else.

I suspect it is the virtual keyboard that is causing the problem as avast tries to protect against keyloggers.

Phillip, if possible please connect a normal keyboard to that system and see if it solves the problem.
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