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Author Topic: AVAST internet security blocking browsing and outlook email  (Read 4932 times)

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AVAST internet security blocking browsing and outlook email
« on: August 14, 2017, 11:18:59 PM »
Dear experts

AVAST internet security is blocking browsing and emails using outlook, because when i disable it everything is working

I have been using AVAST for almost 4 years and this issue never happened before.

Clean installation done and also AVAST uninstall utility in safe mode but still no joy

https://forum.avast.com/index.php?topic=94238.0

Using windows 7 64 bit

Thanks
« Last Edit: August 14, 2017, 11:37:59 PM by saadelias »
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Offline Asyn

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Re: AVAST internet security blocking browsing and outlook email
« Reply #1 on: August 15, 2017, 05:51:39 AM »
- Which version of AIS..?
- Other security related software installed..?
- Which AV(s) did you use before Avast..?
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W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

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Re: AVAST internet security blocking browsing and outlook email
« Reply #2 on: August 15, 2017, 08:56:34 AM »
Current version 17.5.2303
Previous one was V14
No other security related software installed
Windows firewall disabled as well
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Offline Asyn

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Re: AVAST internet security blocking browsing and outlook email
« Reply #3 on: August 15, 2017, 08:58:30 AM »
1. Download Avast Internet Security: https://files.avast.com/iavs9x/avast_internet_security_setup_offline.exe
2. Follow instructions: https://www.avast.com/uninstall-utility (Run this tool for all prior installed Avast versions..!!)
3. Reinstall Avast with the downloaded installer from point 1.
4. Reboot.
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W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

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Re: AVAST internet security blocking browsing and outlook email
« Reply #4 on: August 15, 2017, 09:02:32 AM »
Although I have done it but I will do it again
Thx
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Offline Asyn

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Re: AVAST internet security blocking browsing and outlook email
« Reply #5 on: August 15, 2017, 09:03:21 AM »
OK, report back.
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W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

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Re: AVAST internet security blocking browsing and outlook email
« Reply #6 on: August 15, 2017, 09:03:51 AM »
Will do soon
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Offline Asyn

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Re: AVAST internet security blocking browsing and outlook email
« Reply #7 on: August 15, 2017, 09:05:16 AM »
Awaiting your reply...
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W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

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Re: AVAST internet security blocking browsing and outlook email
« Reply #8 on: August 15, 2017, 09:33:55 AM »
Fresh installation done , I might need time to test it thoroughly and I will report back
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Offline Asyn

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Re: AVAST internet security blocking browsing and outlook email
« Reply #9 on: August 15, 2017, 09:35:55 AM »
No problem, take your time to test it...
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W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline bob3160

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Re: AVAST internet security blocking browsing and outlook email
« Reply #10 on: August 15, 2017, 01:29:48 PM »
There are other reports of Outlook being blocked.
It has been reported to Avast.
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Re: AVAST internet security blocking browsing and outlook email
« Reply #11 on: August 15, 2017, 01:32:41 PM »
Confirmed
After test couple of times with browsing sometimes get blocked and sometime doesn't
Email using outlook keeps getting blocked
« Last Edit: August 16, 2017, 01:03:56 AM by zillah »
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Re: AVAST internet security blocking browsing and outlook email
« Reply #12 on: August 19, 2017, 12:58:09 AM »
Kindly your help to resolve the issue
Thx
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Offline Asyn

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Re: AVAST internet security blocking browsing and outlook email
« Reply #13 on: August 19, 2017, 05:24:05 AM »
You could try the latest beta: https://forum.avast.com/index.php?board=15
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W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline HK

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Re: AVAST internet security blocking browsing and outlook email
« Reply #14 on: August 22, 2017, 03:57:44 PM »
Hello zillah,

Thank you for reporting this issue.
We would like to take a closer look at this. For analysis we need some logs.
Please follow these steps:
First enable debug logging: GUI -> Settings -> General -> Maitenance -> Enable debug logging
Then reproduce the issue (turn on mailshield, then launch outlook and try to receive some email).
Then create support package and submit it (guide here: https://www.avast.com/en-us/faq.php?article=AVKB33) and post here the ID of the created package so we can find it.

Thank you,
HK
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