Hello Guys,
as the title of this discussion tells,
I sometimes get a blue screen on my windows 7 system caused by Avast.
This happend the second time today, that's why I'm writing here now.
The first time it happend, I opened a new support ticket which was closed after 3 minutes without any kind of answer!
I am paying for this program so this reaction of the avast support is really annoying.
I hope to find some help here.
I know that there are already discussions around this blue screen but they are all old threads so I open a new one.
The first time the blue screen occured, I got the following information analysing the MiniDump created by Windows.
Most important information for blue screen 1:SYSTEM_SERVICE_EXCEPTION (3b)
DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT
BUGCHECK_STR: 0x3B
PROCESS_NAME: CompatTelRunner
SYMBOL_STACK_INDEX: 3
SYMBOL_NAME: aswSnx+283b4
MODULE_NAME: aswSnx
IMAGE_NAME: aswSnx.sys
STACK_COMMAND: .cxr 0xfffff88006ed0bf0 ; kb
As you can see: "aswSnx" (Module Name) is the driver which caused the blue screen.
Information for the second blue screen (21-08-2017):BUGCHECK_STR: 0x19_3
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT
PROCESS_NAME: AvastSvc.exe
STACK_COMMAND: kb
SYMBOL_STACK_INDEX: 1
SYMBOL_NAME: nt!ExFreePool+503
FOLLOWUP_NAME: Pool_corruption
IMAGE_NAME: Pool_Corruption
MODULE_NAME: Pool_Corruption
As you can see, the second one is a bit different.
The stack command is the same and both blue screens give a clear hint to Avast doing something wrong.
I already did a memory check and also tested my SSD and HDDs for problems but they are fine.
I would like to stay a customer and continue using Avast,
but if Avast keeps crashing my system causing data loss with it, I wont be able to use this software anymore!
As I already said, I never had any blue screens with my system before and use it for around 2 years now.
I am grateful for any hint to fix this problem and hope that the
Avast Team will also do something to fix this issue.
Thanks.
