Author Topic: problems removing avast secure browser  (Read 3608 times)

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problems removing avast secure browser
« on: December 27, 2017, 07:34:46 AM »
Hello, i am writing here today because i am having problems removing avast secure browser. Every time i try to un-install it, i get an error about 2 minutes after clicking on remove in add remove programs. The error message is : Failed to retrieve configuration settings. please check your internet connection.

-I also tried adding /uninstall at the end of the target box for the shortcut.
-I even tried avast removal tool without sucess.

What would be the next step ?

Thanks you in advance!

Offline Asyn

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Re: problems removing avast secure browser
« Reply #1 on: December 27, 2017, 08:02:09 AM »
-> https://support.avast.com/article/96/ (Add/Remove components)
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

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Re: problems removing avast secure browser
« Reply #2 on: December 27, 2017, 08:08:38 AM »
Hello Asyn, thank you for your reply. Unfortunately i already tried that support article and the secure browser does not appear in the components list. I'm guessing maybe because i'm on the newest version of avast ?

Offline Asyn

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Re: problems removing avast secure browser
« Reply #3 on: December 27, 2017, 08:12:35 AM »
Strange, I'm beta tester but haven't seen the new browser yet.
Anyway, best you wait for a reply from the browser devs... Cheers
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline bob3160

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Re: problems removing avast secure browser
« Reply #4 on: December 27, 2017, 04:29:05 PM »
Hello Asyn, thank you for your reply. Unfortunately i already tried that support article and the secure browser does not appear in the components list. I'm guessing maybe because i'm on the newest version of avast ?
It should appear in the Program and Features section
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Re: problems removing avast secure browser
« Reply #5 on: December 27, 2017, 05:30:17 PM »
Hello Bob, thank you for your reply. That was the easy option haha. As mentionned in my first message, that is the first thing i tried. Everytime i try clicking un-install, nothing happens for about 2 minutes then that error messages pops up.

I did it the old fashioned way. opened registry, deleted everything relate to "secure browser" and then deleted the folder.