Author Topic: We are unable to connect to your device - always, plus other exception  (Read 246 times)

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Offline andrewatya

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Hi,
I try to locate my phone. It is not stolen, I'm just trying to test Avast AntiTheft app. Mobile has mobile internet and GPS connection. Everything is set on phone, it seems... If I try to locate from desktop, the site is always sending error messages. A printscreen attached.
How can I connect to my phone? How can I locate it?

Thanx,
AndrĂ¡s

Offline Eddy

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Re: We are unable to connect to your device - always, plus other exception
« Reply #1 on: August 24, 2017, 03:46:01 PM »
AT is not a standalone free tool anymore.
It is part of the paid AMS.

Offline Le17

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Re: We are unable to connect to your device - always, plus other exception
« Reply #2 on: September 14, 2017, 04:07:55 AM »
My mobile had been stolen some hours ago, when I get to my anti-thief account I can read the following message "unable to connect to your device" and it says that it is disabled for this device.
I can see the last communication that tracked by avast (21/08/2017). I had not deactivated or change any settings so why today that I need it I can enable the anti-thief? how I can activate it remotely ? Please help!

Offline Eddy

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Re: We are unable to connect to your device - always, plus other exception
« Reply #3 on: September 14, 2017, 04:12:01 AM »
Contact avast.