Author Topic: Bluescreen during complete scan  (Read 2053 times)

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Bluescreen during complete scan
« on: November 18, 2017, 02:24:06 PM »
Hello everyone,

i have a problem with the "complete scan" function.
Everytime I try to run this scan my PC bluescreens around 20% into the scan.

The bluescreen message is:

page_fault_in_nonpaged_area

in aswSP.sys

The complete scan fuction is the only time i have ever encountered a bluescreen on my win10 this far.
I have tried three times now and ran into this error every time.

What can i do?

Thank you for your help and time,

Zarrock

Offline Asyn

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Re: Bluescreen during complete scan
« Reply #1 on: November 18, 2017, 03:14:10 PM »
- Which Avast..? (Free/Pro/IS/Premier)
- Which version..?
- OS..? (32/64 Bit..? - which SP/Build..?)
- Other security related software installed..?
- Which AV(s) did you use before Avast..?
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

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Re: Bluescreen during complete scan
« Reply #2 on: November 18, 2017, 04:22:02 PM »
Avast Free

17.8.2318 (build 17.8.3705.249)

Win 10 Pro 64

No other security software

Avast free was the first and only installed security software after a clean reinstallation of win10

Thank you for your help

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Re: Bluescreen during complete scan
« Reply #3 on: November 18, 2017, 04:29:58 PM »
1. Download Avast Free Antivirus: https://files.avast.com/iavs9x/avast_free_antivirus_setup_offline.exe
2. Follow instructions: https://www.avast.com/uninstall-utility (Run this tool for all prior installed Avast versions..!!)
3. Reinstall Avast with the downloaded installer from point 1.
4. Reboot.
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

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Re: Bluescreen during complete scan
« Reply #4 on: November 18, 2017, 04:47:10 PM »
Will try
Thank you

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Re: Bluescreen during complete scan
« Reply #5 on: November 18, 2017, 04:50:05 PM »
You're welcome.
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

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Re: Bluescreen during complete scan
« Reply #6 on: November 18, 2017, 06:04:05 PM »
Ok thank you.

It seems to work now. Usually it would have crashed by now

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Re: Bluescreen during complete scan
« Reply #7 on: November 18, 2017, 06:05:49 PM »
Sounds good, thanks for the feedback.
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

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Re: Bluescreen during complete scan
« Reply #8 on: November 19, 2017, 12:19:17 PM »
Yep everything confirmed working.

Thank you so much for your help and time


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Re: Bluescreen during complete scan
« Reply #9 on: November 19, 2017, 12:49:12 PM »
NP, glad I could help.
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0