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Author Topic: BSOD when installing Avast Internet Security or Avast Free Windows 10 Pro  (Read 4523 times)

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BSOD when installing Avast Internet Security or Avast Free Windows 10 Pro
« on: August 26, 2017, 03:25:09 PM »
Hello.
I am getting a BSOD when installing Avast Internet Security or Avast Free Online installers. I have a fresh install of Windows 10 Pro
I get a bad pool caller error. I have tried disabling virtualisation in BIOS.

Please help. this is driving me nuts :-[
Thanks
Mark

Am going to try the offline installers...
Failed
« Last Edit: August 29, 2017, 05:36:29 PM by Mark617 »
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Offline Eddy

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Re: BSOD when installing Avast Internet Security or Avast Free Windows 10 Pro
« Reply #1 on: August 26, 2017, 03:29:51 PM »
After installing Windows, first install the latest drivers for all your hardware.
Than try to install avast.

Please define "fresh install".
« Last Edit: August 26, 2017, 03:31:57 PM by Eddy »
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Re: BSOD when installing Avast Internet Security or Avast Free Windows 10 Pro
« Reply #2 on: August 26, 2017, 04:13:06 PM »
I had wiped my hard drive and reinstalled Windows 10 Pro
I installed all drivers and it still BSOD'ed
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Offline Asyn

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Re: BSOD when installing Avast Internet Security or Avast Free Windows 10 Pro
« Reply #3 on: August 26, 2017, 04:41:38 PM »
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W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

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Re: BSOD when installing Avast Internet Security or Avast Free Windows 10 Pro
« Reply #4 on: August 26, 2017, 05:37:19 PM »
Done.
Here is a picture of the update section
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Offline Alikhan

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Re: BSOD when installing Avast Internet Security or Avast Free Windows 10 Pro
« Reply #5 on: August 26, 2017, 05:59:28 PM »
That installation doesn't look right...

Does the BSOD still occur?

Do you use any virtualization software?
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Re: BSOD when installing Avast Internet Security or Avast Free Windows 10 Pro
« Reply #6 on: August 26, 2017, 06:22:52 PM »
Yes. Still getting BSODs.
No virtualisation software.
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Re: BSOD when installing Avast Internet Security or Avast Free Windows 10 Pro
« Reply #7 on: August 29, 2017, 05:38:12 PM »
Quote from: Asyn on August 26, 2017, 04:41:38 PM
Follow instructions: https://www.avast.com/faq.php?article=AVKB33#artTitle

How long does this normally take to get a response ?
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Offline bob3160

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Re: BSOD when installing Avast Internet Security or Avast Free Windows 10 Pro
« Reply #8 on: August 29, 2017, 07:02:58 PM »
Quote from: Mark617 on August 29, 2017, 05:38:12 PM
Quote from: Asyn on August 26, 2017, 04:41:38 PM
Follow instructions: https://www.avast.com/faq.php?article=AVKB33#artTitle

How long does this normally take to get a response ?
Post your ticket ID# here and we'll try to alert Avast.
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Re: BSOD when installing Avast Internet Security or Avast Free Windows 10 Pro
« Reply #9 on: August 29, 2017, 09:48:36 PM »
The ticket id# is 931551
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Offline bob3160

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Re: BSOD when installing Avast Internet Security or Avast Free Windows 10 Pro
« Reply #10 on: August 29, 2017, 09:54:35 PM »
Quote from: Mark617 on August 29, 2017, 09:48:36 PM
The ticket id# is 931551
Reported to Avast.
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Free Security Seminar: https://bit.ly/bobg2023  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v22H2 64bit, 16 Gig Ram, 1TB SSD, Avast Free 23.5.6066, How to Successfully Install Avast http://goo.gl/VLXde -  Repair & Clean Install https://goo.gl/t7aJGq -- My Online Activity https://bit.ly/BobGInternet

Offline Alikhan

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Re: BSOD when installing Avast Internet Security or Avast Free Windows 10 Pro
« Reply #11 on: August 29, 2017, 11:27:46 PM »
When you submitted the support files with the Avast support tool, you would have got a file ID.

Could you also post that?
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Re: BSOD when installing Avast Internet Security or Avast Free Windows 10 Pro
« Reply #12 on: August 29, 2017, 11:46:33 PM »
Quote from: Alikhan on August 29, 2017, 11:27:46 PM
When you submitted the support files with the Avast support tool, you would have got a file ID.

Could you also post that?
File ID 6M4TG
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Offline pk

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Re: BSOD when installing Avast Internet Security or Avast Free Windows 10 Pro
« Reply #13 on: August 30, 2017, 12:18:09 AM »
Mark617: can you please send me lastest minidumps from \windows\minidump folder to kurtin@avast.com? Thanks.
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Re: BSOD when installing Avast Internet Security or Avast Free Windows 10 Pro
« Reply #14 on: August 30, 2017, 09:01:52 AM »
Quote from: pk on August 30, 2017, 12:18:09 AM
Mark617: can you please send me lastest minidumps from \windows\minidump folder to kurtin@avast.com? Thanks.
Done.
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