Author Topic: Cleanup premium gets stuck  (Read 14229 times)

0 Members and 1 Guest are viewing this topic.

Offline jackal

  • Newbie
  • *
  • Posts: 2
Cleanup premium gets stuck
« on: September 01, 2017, 02:46:51 PM »
Cleanup premium doesn't work anymore, it's stuck in the "we're doing our magic" part, it takes hours but it doesn't finish the cleanup operation...since I activated the Cleanup premium back in january, it has always worked fine, but now it's been days and I'm starting losing my patience  >:( .... the only thing that comes to mind it's an avast automatic update a couple of days ago, but I don't think it could be responsible for the Cleanup malfunction...any advice?  Thanks.

Offline Asyn

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 67965
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: Cleanup premium gets stuck
« Reply #1 on: September 01, 2017, 02:54:37 PM »
Update to the latest version (17.6.2310): https://forum.avast.com/index.php?topic=208020.0
Win 8.1 [x64] - Avast PremSec 20.10.2440.Beta#3 [UI.581] - CC 5.74 - EEK - FF ESR 78.5 [NS/AOS/uBO/PB] - TB 78.5 - SB/CP/SL/DU.B
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline victor290

  • Jr. Member
  • **
  • Posts: 22
Re: Cleanup premium gets stuck
« Reply #2 on: September 01, 2017, 04:20:41 PM »
Hi got the latest version and the problem is the same, cleanup premium just gets stuck either on the scanning process or on the cleaning process

Offline Asyn

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 67965
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: Cleanup premium gets stuck
« Reply #3 on: September 01, 2017, 04:22:39 PM »
Hi got the latest version and the problem is the same, cleanup premium just gets stuck either on the scanning process or on the cleaning process
Contact support: https://support.avast.com/support/tickets/new
Win 8.1 [x64] - Avast PremSec 20.10.2440.Beta#3 [UI.581] - CC 5.74 - EEK - FF ESR 78.5 [NS/AOS/uBO/PB] - TB 78.5 - SB/CP/SL/DU.B
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline goleksy.go

  • Newbie
  • *
  • Posts: 2
Re: Cleanup premium gets stuck
« Reply #4 on: September 01, 2017, 07:20:40 PM »
After yesterday's update does not finish cleanup work.
Does anyone know any solution?

Offline Michelle42

  • Newbie
  • *
  • Posts: 4
  • SMILE NOW, CRY LATER
Re: Cleanup premium gets stuck
« Reply #5 on: September 02, 2017, 01:45:13 AM »
I HAVE DONE EVERY THING I CANNOT GET IT TO WORK CORRECTLY! SENT SCREEN SHOTS WITH SUPPORT TICKET AND YET ITS COUNTING DOWN TO EXPIRATION DATE.. WILL SOMEBODY PLEASE ANSWER ME?

Offline Francis43

  • Newbie
  • *
  • Posts: 1
Re: Cleanup premium gets stuck
« Reply #6 on: September 02, 2017, 07:48:50 AM »
hi

same issue here!
cleanup is running .... and running....  blocked at step1!
all software updated ......

Offline euh.neuhofen

  • Newbie
  • *
  • Posts: 1
Re: Cleanup premium gets stuck
« Reply #7 on: September 02, 2017, 09:40:00 AM »
Hallo, bei mir stoppt seit 2 Tagen der Balken von Avast cleanup nach ca. 30%. Ich habe eine Meldung von 1,2 GB Junkdateien, die nicht gelöscht werden!!!!!

Offline Asyn

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 67965
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: Cleanup premium gets stuck
« Reply #8 on: September 02, 2017, 09:44:14 AM »
Hi guys, did you reboot after the update..!?
Win 8.1 [x64] - Avast PremSec 20.10.2440.Beta#3 [UI.581] - CC 5.74 - EEK - FF ESR 78.5 [NS/AOS/uBO/PB] - TB 78.5 - SB/CP/SL/DU.B
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Luukjr

  • Full Member
  • ***
  • Posts: 171
Re: Cleanup premium gets stuck
« Reply #9 on: September 02, 2017, 10:37:37 AM »
Hi guys, did you reboot after the update..!?

Yes Asyn, I rebooted after retrieving the updates.  I assume that most of us were wise enough to reboot.
It's i.m.o. rather frustrating when we are referred to Avast support and humiliating when asked whether we rebooted.

Avast will have to come up with an answer soon. >:(
OS: Windows 10 Home
Soft: Avast Premium Security  / Avast Cleanup / Malwarebytes Premium 4.0.4

Offline jackal

  • Newbie
  • *
  • Posts: 2
Re: Cleanup premium gets stuck
« Reply #10 on: September 02, 2017, 11:02:55 AM »
It seems I'm not the only one with this issue. What's wrong with avast these days?! I submitted a ticket, and I'm trying to check the status....and it gets stuck there too! So, I can't run the cleanup premium I paid for (and my laptop definetely need it to this point), and I can't even check whether the support team is dealing with it or not. Disappointing...to say the least

Offline Eddy

  • Avast Evangelist
  • Maybe Bot
  • ***
  • Posts: 31343
  • Watching (over?) you
    • Malware removal, Biljart and other things.
Re: Cleanup premium gets stuck
« Reply #11 on: September 02, 2017, 11:08:02 AM »
euh.neuhofen, this is a English forum

Michelle42,
stop with your random posts please.
If you want help/support start your own thread in the correct forum and provide details.

Jackal,
Quote
and my laptop definetely need it to this point
CleanUp is doing nothing you can't already do yourself.
Such tools only speed-up some things but do not clean as thorough as a human can do.
For now I suggest you use CCleaner (for as long as avast doesn't screw that one up too).

Offline Pako7

  • Poster
  • *
  • Posts: 404
  • 9 years with Avast and i still recommend it
Re: Cleanup premium gets stuck
« Reply #12 on: September 02, 2017, 04:40:09 PM »
My CleanUp Premium does not open at all  :-\ :-\ :-\ :-\

it just loads and does not open
WinXP ProSP3/ Core2Duo E8300/ 6GB Ram/ avast! Premire 20.3.2405 (Build 20.3.5200.561) / Chromium Edge Version 81.0.416.72 (Official build) (64-bit), Avast Cleanup ,avast! mobile security

Offline Asyn

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 67965
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: Cleanup premium gets stuck
« Reply #13 on: September 02, 2017, 04:47:48 PM »
Hi guys, it has been forwarded to the devs. Cheers
Win 8.1 [x64] - Avast PremSec 20.10.2440.Beta#3 [UI.581] - CC 5.74 - EEK - FF ESR 78.5 [NS/AOS/uBO/PB] - TB 78.5 - SB/CP/SL/DU.B
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Pako7

  • Poster
  • *
  • Posts: 404
  • 9 years with Avast and i still recommend it
Re: Cleanup premium gets stuck
« Reply #14 on: September 02, 2017, 04:48:32 PM »
thank you
WinXP ProSP3/ Core2Duo E8300/ 6GB Ram/ avast! Premire 20.3.2405 (Build 20.3.5200.561) / Chromium Edge Version 81.0.416.72 (Official build) (64-bit), Avast Cleanup ,avast! mobile security