Author Topic: Cleanup premium gets stuck  (Read 4555 times)

0 Members and 1 Guest are viewing this topic.

Offline Mnemonic

  • Newbie
  • *
  • Posts: 7
Re: Cleanup premium gets stuck
« Reply #15 on: September 02, 2017, 06:51:17 PM »
Yes issue showed it self right after the update.
Avast somehow manages to mess up Clean up every once in a while. A couple of updates ago, it got stuck at optimizing registiry. Now it gets stuck in the previous step.
 /facepalm

Offline captainparot1

  • Newbie
  • *
  • Posts: 1
Re: Cleanup premium gets stuck
« Reply #16 on: September 03, 2017, 02:42:17 PM »
I'm having same issue, seems like every time there is a big update it doesn't work

Offline Asyn

  • Avast √úberevangelist
  • Probably Bot
  • *****
  • Posts: 48897
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: Cleanup premium gets stuck
« Reply #17 on: September 03, 2017, 02:53:49 PM »
See Reply #13. (More on Monday...)
Win 8.1 [x64] - Avast Premier 17.8.2318.BC - CC 5.37 [OD] - MCS [OD] - EEK [OD] - Firefox ESR 52.5 [NS5/uBO] - Thunderbird 52.4 [EM]
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen und Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Curtis Himself

  • IT Consultant
  • Jr. Member
  • **
  • Posts: 67
  • Avast helped me protect my computer..its the best
Re: Cleanup premium gets stuck
« Reply #18 on: September 03, 2017, 03:46:19 PM »
NOW IT IS ASKING ME TO INSTALL BUT IT FAILS TO DOWNLOAD...

HOPE IT WILL BE FIXED
P.Bdub

Offline nilton-tavares

  • Newbie
  • *
  • Posts: 1
Re: Cleanup premium gets stuck
« Reply #19 on: September 04, 2017, 07:12:49 PM »
Cleanup premium doesn't work anymore, it's stuck in the "we're doing our magic" part, it takes hours but it doesn't finish the cleanup operation...since I activated the Cleanup premium back in january, it has always worked fine, but now it's been days and I'm starting losing my patience  >:( .... the only thing that comes to mind it's an avast automatic update a couple of days ago, but I don't think it could be responsible for the Cleanup malfunction...any advice?  Thanks.

I have same problem!
I'm searching  solution but not now!

Offline jasonjrussell1

  • Newbie
  • *
  • Posts: 1
Re: Cleanup premium gets stuck
« Reply #20 on: September 04, 2017, 10:12:52 PM »
Up i have the same issue If it is not sorted then i am going to get a full refund as it is not what i paid for

Offline shelli2k

  • Newbie
  • *
  • Posts: 2
Re: Cleanup premium gets stuck
« Reply #21 on: September 06, 2017, 04:33:12 AM »
I am experiencing the same problem.  Suddenly Premium Cleanup has started hanging or looping during the "Hold on while we work or magic" cycle in Stage 1

I called their Tech Support and was totally gobsmacked by their response!  After "analysing" my computer, they said that the problem was in my PC, not the Avast software, BUT for 79.99 or 89.99  or 189.99 for the year they could fix it for me.

I feel so betrayed!  They are holding my program ransom!  This is blackmail!  I asked for a refund for the product I purchased since it won't work and they refused because I had it more than 30 days.

These tactics are disgraceful!

Offline Eddy

  • Avast Evangelist
  • Maybe Bot
  • ***
  • Posts: 31492
  • Watching (over?) you
    • Malware removal, Biljart and other things.
Re: Cleanup premium gets stuck
« Reply #22 on: September 06, 2017, 06:39:52 AM »
What you called was not avast but a third party that only handles certain things for avast.
They don't deal with financial issues as you can clearly read on the avast website.

Offline skipdv1

  • Newbie
  • *
  • Posts: 1
Re: Cleanup premium gets stuck
« Reply #23 on: September 07, 2017, 12:49:16 AM »
Cleanup Premium has been stuck at step 1 for days. Contacted Avast. No response
 Have been using Avast for years. Very sad and losing my religion.

Offline Asyn

  • Avast √úberevangelist
  • Probably Bot
  • *****
  • Posts: 48897
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Win 8.1 [x64] - Avast Premier 17.8.2318.BC - CC 5.37 [OD] - MCS [OD] - EEK [OD] - Firefox ESR 52.5 [NS5/uBO] - Thunderbird 52.4 [EM]
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen und Infos): https://forum.avast.com/index.php?topic=60523.0

Offline The_Zsolt

  • Newbie
  • *
  • Posts: 1
Re: Cleanup premium gets stuck
« Reply #25 on: September 20, 2017, 10:26:19 AM »
payment error

Offline MartinZ

  • Avast team
  • Poster
  • *
  • Posts: 643
  • Product Manager
Re: Cleanup premium gets stuck
« Reply #26 on: September 21, 2017, 11:55:39 AM »
Hi, this issue is now fixed and the fix is now being distributed. No action needed on your side, it will just start working.

Offline Doctor_Huw

  • Newbie
  • *
  • Posts: 1
Re: Cleanup premium gets stuck
« Reply #27 on: September 21, 2017, 04:54:53 PM »
My Windows 10 laptop hangs in the first third of the Cleanup Premium procedure. There is no error message and no indication that anything is wrong. If this is a procedure that we should expect to take hours, Avast needs to include an alert making this clear.

This is clearly a recurring problem. There were threads on the same issue months ago.

Couple with the recent Avast security breach. this raises obvious questions about Avast's competence and/or commitment to performance and security.

Everything about Avast's performance to date suggests to me that it's time to cut bait and find a better security and performance tool.

 >:(

Offline MartinZ

  • Avast team
  • Poster
  • *
  • Posts: 643
  • Product Manager
Re: Cleanup premium gets stuck
« Reply #28 on: September 21, 2017, 05:22:37 PM »
Please try to restart your PC.

Offline Eddy

  • Avast Evangelist
  • Maybe Bot
  • ***
  • Posts: 31492
  • Watching (over?) you
    • Malware removal, Biljart and other things.
Re: Cleanup premium gets stuck
« Reply #29 on: September 21, 2017, 06:30:00 PM »
Docter, there was no recent security breach at avast.
Last one was many years ago!

CCleaner was compromised before avast bought Piriform.