Author Topic: Latest Update 17.6.2310 crashes Firefox amd Explorer  (Read 8767 times)

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Offline Vapor

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Latest Update 17.6.2310 crashes Firefox amd Explorer
« on: September 01, 2017, 07:49:10 PM »
After updating to the latest  of avast pro  17.6.2310  neither Firefox or explorer will start, it crashes right away,  went back to previous version and problem is gone.
I'm on Windows 7 Pro x64, I'm experiencing this on 3 of my systems.

Offline Asyn

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W 8.1 [x64] - Avast PremSec 21.4.2462.B3 [UI.616] - EEK - Firefox ESR 78.10.1 [NS/uBO/PB] - TB 78.10.1
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Offline Vapor

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Re: Latest Update 17.6.2310 crashes Firefox amd Explorer
« Reply #2 on: September 01, 2017, 08:29:29 PM »
Thanks for the reply but it seems the problem still exists  even after manual update of VD I guess I will stay with the previous version for now
« Last Edit: September 01, 2017, 08:31:00 PM by Vapor »

Offline Asyn

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Re: Latest Update 17.6.2310 crashes Firefox amd Explorer
« Reply #3 on: September 01, 2017, 08:34:47 PM »
OK, no problem.
W 8.1 [x64] - Avast PremSec 21.4.2462.B3 [UI.616] - EEK - Firefox ESR 78.10.1 [NS/uBO/PB] - TB 78.10.1
Avast-Tools: Secure Browser 90.0 - Cleanup 21.1 - SecureLine 5.11 - Driver Updater 21.1 - CCleaner 5.78
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline pk

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Re: Latest Update 17.6.2310 crashes Firefox amd Explorer
« Reply #4 on: September 01, 2017, 08:50:24 PM »
Vapor, can you please try to disable self-protection (UI -> Troubleshooting), rename "snxhk.dll" / "snxhk64.dll" and run your web browser again if it helps? Thanks.

Offline Vapor

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Re: Latest Update 17.6.2310 crashes Firefox amd Explorer
« Reply #5 on: September 01, 2017, 09:19:06 PM »
Yes the renaming of the dll  have fixed the crash problems, thanks. Does that effect programs functionality in any negative way  ;)

Offline Sugoi

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Re: Latest Update 17.6.2310 crashes Firefox amd Explorer
« Reply #6 on: September 01, 2017, 11:08:48 PM »
Vapor, can you please try to disable self-protection (UI -> Troubleshooting), rename "snxhk.dll" / "snxhk64.dll" and run your web browser again if it helps? Thanks.
Rename "snxhk.dll" to "snxhk64.dll" and vice versa?

Sorry for asking, I just want to make sure...
« Last Edit: September 01, 2017, 11:10:24 PM by Sugoi »

Offline dcizek

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Re: Latest Update 17.6.2310 crashes Firefox amd Explorer
« Reply #7 on: September 01, 2017, 11:33:16 PM »
I have the free version it is telling me to update to this one says my computor is not fully protected if I dont. How to i get out of this. current program is 1752303 and current virus definitions is 1709102 and wants me to update to program 1762310. I tried calling the avast help number always being put on hold or iget someone i cant understand a word they are saying. Help not computor smart here. all the bad reports on this I dont want it.

Online DavidR

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Re: Latest Update 17.6.2310 crashes Firefox amd Explorer
« Reply #8 on: September 02, 2017, 12:12:33 AM »
I have the free version it is telling me to update to this one says my computor is not fully protected if I dont. How to i get out of this. current program is 1752303 and current virus definitions is 1709102 and wants me to update to program 1762310. I tried calling the avast help number always being put on hold or iget someone i cant understand a word they are saying. Help not computor smart here. all the bad reports on this I dont want it.

If you mean you don't want to update to the 17.6.2310 version, set the AvastUI > Settings > Update > Program > Settings > Manual Update.

You can also go into the Notifications area of the avast UI main window (the Bell icon at the top right of the UI) and you can set the Program Update notification to Ignore.

Forget the free support telephone number that is a 3rd party support company contracted to give limited program support. By far your best option is to come to the forums, were for the most part it is avast users helping other avast users.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 21.3.2459 (build 21.3.6164.561) UI 1.0.609/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline homarck

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Re: Latest Update 17.6.2310 crashes Firefox amd Explorer
« Reply #9 on: September 02, 2017, 03:56:19 AM »
Vapor, can you please try to disable self-protection (UI -> Troubleshooting), rename "snxhk.dll" / "snxhk64.dll" and run your web browser again if it helps? Thanks.
Rename "snxhk.dll" to "snxhk64.dll" and vice versa?

Sorry for asking, I just want to make sure...

Based on your suggestion I changed the filename snxhk.dll to snxhk64.dll and snxhk64.dll to snxhk.dll then all my browser work now.

Offline pk

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Re: Latest Update 17.6.2310 crashes Firefox amd Explorer
« Reply #10 on: September 02, 2017, 03:25:18 PM »
Vapor - or anyone else with this problem, we're not able to simulate it in our lab. Can you please rename "snxhk.dll" / "snxhk64.dll" back to original name, run your web browser and when a crash window is shown, run Task Manager and create dump of those processes? Can you please compress them (7z/rar) and upload on our ftp (ftp.avast.com) ? Thanks.

Offline leonblueblade

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Re: Latest Update 17.6.2310 crashes Firefox amd Explorer
« Reply #11 on: September 02, 2017, 05:19:05 PM »
I have uploaded dumps of chrome to the ftp.

Offline Vapor

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Re: Latest Update 17.6.2310 crashes Firefox amd Explorer
« Reply #12 on: September 02, 2017, 06:52:06 PM »
Quote
Vapor - or anyone else with this problem, we're not able to simulate it in our lab. Can you please rename "snxhk.dll" / "snxhk64.dll" back to original name, run your web browser and when a crash window is shown, run Task Manager and create dump of those processes? Can you please compress them (7z/rar) and upload on our ftp (ftp.avast.com) ? Thanks.

Strange that you can't reproduce this behavior since not only 3 of my systems running into the same thing but many users reporting the same issue as well

My nephew who has the free avast called me up last night with the same problem  :)
« Last Edit: September 02, 2017, 07:10:22 PM by Vapor »

Offline Spec8472

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Re: Latest Update 17.6.2310 crashes Firefox amd Explorer
« Reply #13 on: September 02, 2017, 07:08:18 PM »
I have uploaded dumps of chrome to the ftp.

The archive is password protected...

Offline leonblueblade

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Re: Latest Update 17.6.2310 crashes Firefox amd Explorer
« Reply #14 on: September 02, 2017, 07:31:31 PM »
I have uploaded dumps of chrome to the ftp.

The archive is password protected...

The password is virus as per the FAQ