Author Topic: Latest Update 17.6.2310 crashes Firefox amd Explorer  (Read 11208 times)

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Re: Latest Update 17.6.2310 crashes Firefox amd Explorer
« Reply #15 on: September 02, 2017, 08:48:36 PM »
I already had a filenamed snxhk64.dll. I renamed the file snxhk.dll as snxhk.dll(2) and now my browsers work again.

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Re: Latest Update 17.6.2310 crashes Firefox amd Explorer
« Reply #16 on: September 02, 2017, 10:30:46 PM »
Im having problems with my browsers after installing latest avast free update . Chrome and Firefox start for a second in task manager then stop . I have the same problem with AVG .

Running 64 bit Windows 10 Home version 1607 , os build 14393.1198 .

Uninstalling avast or avg fixed my problem.

Could not rename the two files to check if this fixed because i get an administrator error .

Offline Asyn

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Re: Latest Update 17.6.2310 crashes Firefox amd Explorer
« Reply #17 on: September 02, 2017, 10:34:57 PM »
Could not rename the two files to check if this fixed because i get an administrator error .
Reread Reply #4, you need to disable Avast self defense first.
W8.1 [x64] - Avast PremSec 22.7.7366.BC [UI.713] - Firefox ESR 91.11 [NS/uBO/PB] - Thunderbird 91.11
Avast-Tools: Secure Browser 103.0 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Eddy

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Re: Latest Update 17.6.2310 crashes Firefox amd Explorer
« Reply #18 on: September 02, 2017, 10:39:31 PM »
jocobralex,

changing to another av is not a fix.
It is running away from the problem.

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Re: Latest Update 17.6.2310 crashes Firefox amd Explorer
« Reply #19 on: September 03, 2017, 02:44:32 PM »
Vapor, can you please try to disable self-protection (UI -> Troubleshooting), rename "snxhk.dll" / "snxhk64.dll" and run your web browser again if it helps? Thanks.

It helped me.
Both ways are good:
1. Renaming just snxhk.dll to snxhk.dll(2) freed browsers
2. Changed filenames snxhk.dll to snxhk64.dll and snxhk64.dll to snxhk.dll also helped

Thanks for the clue! But no thanks to Avast for several lost hours of my Sunday!  >:(
 

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Re: Latest Update 17.6.2310 crashes Firefox amd Explorer
« Reply #20 on: September 03, 2017, 05:42:40 PM »
jocobralex,

changing to another av is not a fix.
It is running away from the problem.

It's just bad business to use a faulty product . It's also stupid to leave your computers unprotected !

Offline Eddy

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Re: Latest Update 17.6.2310 crashes Firefox amd Explorer
« Reply #21 on: September 03, 2017, 05:48:09 PM »
If you don't want to use a faulty product, stop using Windows.

Offline Vapor

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Re: Latest Update 17.6.2310 crashes Firefox amd Explorer
« Reply #22 on: September 03, 2017, 06:21:47 PM »
I have been using avast pro for probably 2 decades and during that time I've seen some bad releases  that would cause all kinds of things, was I frustrated...Yes, even few times  I thought of going to something else, but there is no perfect thing in this world and as always avast team would fix  the issues , maybe not right away, but they would get to it and they will get to this one I'm sure.

This time is no different, the latest update is bad, GUI  loads like snail and without renaming of the dll's there is no go with any of the browsers, so hopefully they will get to that issues soon enough.

As far is Windows been venerable or sucks, yes in some ways, but other platforms have their share of horrid if not with venerability than compatibility and limitations in many other aspects, it is what it is  ;D

Offline Sugoi

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Re: Latest Update 17.6.2310 crashes Firefox amd Explorer
« Reply #23 on: September 03, 2017, 07:06:33 PM »
It's just bad business to use a faulty product . It's also stupid to leave your computers unprotected !
Nobody's perfect. Programmers are just humans too.

Simply proceed as suggested in this thread or revert to the previous version.
« Last Edit: September 03, 2017, 07:09:09 PM by Sugoi »

Offline Spec8472

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Re: Latest Update 17.6.2310 crashes Firefox amd Explorer
« Reply #24 on: September 04, 2017, 09:48:50 AM »
Can you please confirm that Lucidlogix Virtu is installed on afflicted computers?

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Re: Latest Update 17.6.2310 crashes Firefox amd Explorer
« Reply #25 on: September 04, 2017, 02:55:12 PM »
Can you please confirm that Lucidlogix Virtu is installed on afflicted computers?
Uninstalling Virtu seems to have fixed the "ntdll.dll" crash for me. Firefox and IE were insta-crashing after the latest Avast update (both worked in Win7 safe mode, SafeZone browser was unafflicted), everything's back to normal now.

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Re: Latest Update 17.6.2310 crashes Firefox amd Explorer
« Reply #26 on: September 04, 2017, 03:05:57 PM »
I had the problem that Thunderbird and the Iron Browser (a Chrome-Browser) not start.  After the renaming it works now. Thanks!

Offline leonblueblade

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Re: Latest Update 17.6.2310 crashes Firefox amd Explorer
« Reply #27 on: September 04, 2017, 03:22:04 PM »
Can you please confirm that Lucidlogix Virtu is installed on afflicted computers?

I had Virtu 1.2.104 and after uninstalling it the issue is gone.

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Re: Latest Update 17.6.2310 crashes Firefox amd Explorer
« Reply #28 on: September 04, 2017, 03:32:04 PM »
OK, seems we found the culprit... ;)
W8.1 [x64] - Avast PremSec 22.7.7366.BC [UI.713] - Firefox ESR 91.11 [NS/uBO/PB] - Thunderbird 91.11
Avast-Tools: Secure Browser 103.0 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline NON

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Re: Latest Update 17.6.2310 crashes Firefox amd Explorer
« Reply #29 on: September 04, 2017, 04:38:57 PM »
Can you please confirm that Lucidlogix Virtu is installed on afflicted computers?
The Japanese one who has the same issue also confirm his/her machine has Virtu installed.

OK, seems we found the culprit... ;)
Looks like that 8)
Main: Win10 Pro 22H2 64bit / Core i5-7400 3.0GHz / 16GB RAM / Avast 22 Premium Beta(Icarus) / Comodo Firewall
Mobile: Win10 Pro 22H2 64bit / Core i5-3340M 2.7GHz / 8GB RAM / Avast 22 Free / Windows Firewall Control

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