Behavior Shield not running at startup

[priestlucas123]

On my Windows 7 SP1 machine (all Microsoft updates installed), running Avast free 17.6.2310 since day it was released.

About half the time my machine starts up the Behavior Shield is not running and has to be manually started via the UI. This never happened with 17.5. This is happening to other people I do computer support for, also starting with 17.6 release.

I have tried running a repair, and even uninstalling (avastclear.exe) and installing new. No other virus software has ever been installed on my machine.

Any ideas? I thought this was supposed to be fixed in 17.6, not broken.

[PDI]

Hi priestlucas123,

please send me the content of the log directory via PM. I'll try to check it.

Thanks,
PDI

[bob3160]

@ priestlucas123,
The problem was solved in 17.6 for those of us on Windows 10 because I submitted the requested information.
If you're willing to help those that use Windows 7, please follow the request from Avast and sent the requested information.
If you need additional help, send a PM to PDI. He's very helpful and will guide you through the process if you need the help.

[priestlucas123]

Could someone please let me know where the log directory is, and I am not familiar with PM.

Thanks

[PDI]

The most common path is c:\ProgramData\AVAST Software\Avast\log\ but it depends if your system is located on C: drive.

Regards,
PDI

[bob3160]

Could someone please let me know where the log directory is, and I am not familiar with PM.

Thanks

PM is easy. Click on PDI's logo

Now simply select send PM

[DavidR]

Could someone please let me know where the log directory is, and I am not familiar with PM.

Thanks

PM is easy. Click on PDI's logo

Now simply select send PM

Unfortunately there is no means of attaching a file/s to a PM. So another method is required and email perhaps.

[bob3160]

One alternative is to upload the file to google drive or another place and simply enclose the link to
that file in the reply.

[Gopher John]

I am having this same issue on only one of my Windows 7 laptops using AIS.  Sometimes only Ransomware Shield won't start and other times both it and Behavoir Shield won't automatically start on powerup.  I can start them both via Avast tray icon | Right click | Avast shield control. This has persisted for the past few updates.  I've tried repairing and also a clean reinstall.  The other two laptops have essentially the same third party software as this one, with the exception of manufacturer's drivers (all three different) and this one has Quicken on it.  I have the log directory zipped.  It should be alright to upload to Avast FTP server.

[bob3160]

Provided you let PDI know about it and, supply him with the information needed to retrieve it from the FTP server.

[Gopher John]

Zipped log directory is uploaded to Avast FTP.  Filename is GopherJohnLog.zip and is not protected by a password.

[PDI]

Hi Gopher John,

thank you for the data. I checked it and I need to see your debug level logs.

Could you please turn on the debug logging and provide the logs again?

Thanks a lot,
PDI

[PDI]

Hi all,

we'd release small fix in the upcoming beta.
Could you please try the new beta once it's available and report if the issue persists? The beta should be released on Friday.

Regards,
PDI

[davbyrnes]

It hasn't been fixed. It was suggested I upload the contents of the log directory. However, my installation has no log directory!

[DavidR]

That is because you are looking in the wrong location, try the C:\ProgramData\AVAST Software\Avast\log folder.