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Author Topic: Checking ticket status/my tickets  (Read 2782 times)

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Checking ticket status/my tickets
« on: September 19, 2017, 10:08:56 PM »
Hello,

I recently sent a ticket but I couldn't really find an option where it could be tracked or whatsoever. Is there any way to that? Or will I be notified by e-mail when it's processed?

Thanks.
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Offline Eddy

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Re: Checking ticket status/my tickets
« Reply #1 on: September 20, 2017, 02:10:48 AM »
Open https://my.avast.com and all tickets are listed there including their status.
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Re: Checking ticket status/my tickets
« Reply #2 on: September 20, 2017, 06:53:24 PM »
Under which option is it because I couldn't find it there. Sorry if a bit dumb :D
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Offline Eddy

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Re: Checking ticket status/my tickets
« Reply #3 on: September 20, 2017, 07:44:41 PM »
It was not under any option.
It showed right away on the page when I visited the page while I was logged in here.
Now it doesn't show, but I am on a tablet now and not on my PC.
Could be that is the difference.
Check if you get to see them if you go to https://support.avast.com/ while logged in.
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