Author Topic: New Avast cleanup not working  (Read 18567 times)

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Offline MartinZ

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Re: New Avast cleanup not working
« Reply #15 on: October 05, 2017, 03:01:03 PM »
please check the Settings-Subscriptions, the license for cleanup should be there and you would need just to click Activate

Offline Lupine Assassin

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Re: New Avast cleanup not working
« Reply #16 on: October 05, 2017, 03:12:51 PM »
Problem solved, for now. Someone in Support determined the activation code was faulty. He supplied a new code, and THIS time it worked. :)
We all bleed blue from the inside....

Offline WhiteRabbit

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Re: New Avast cleanup not working
« Reply #17 on: October 23, 2017, 01:06:27 AM »
I would love to see a solution to this problem, since I was dumb enough to actually pay for this s**t software.


Offline ourartou

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Re: New Avast cleanup not working
« Reply #18 on: October 23, 2017, 03:30:57 PM »
hi , i just install cleanup (bough for 2 years) but doesn't work , say's Opps there is a problem till you rebbot i'hve done twice and always the same , impossible to reach support or to conact them GRRRR do you know how i can do? thanks

Offline Asyn

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Re: New Avast cleanup not working
« Reply #19 on: October 24, 2017, 04:25:41 AM »
Win 8.1 [x64] - Avast PremSec 21.10.6772.IBC [UI.679] - EEK - Firefox ESR 91.3 [NS/uBO/PB] - TB 91.3.2
Avast-Tools: Secure Browser 96.0 - Cleanup 21.3 - SecureLine 5.14 - Driver Updater 21.3 - CCleaner 5.87
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Brian376

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Re: New Avast cleanup not working
« Reply #20 on: October 27, 2017, 04:42:58 AM »
GGGGGGRRRRRRRRR!
I have a paid for Clean Up licence.  The program runs.  I get a screen with a white circle,,,, doing circles, and that is it.
I just reloaded Avast Premium over the top of its self.  Same problem.
It just doesn't work at all.  I left it running for 3 hours.  Narda.
Come on Avast, you are better than this.  Get it fixed.
My PC, 2 mobiles and a tablet all run on Avast.

Online Stellarman

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Re: New Avast cleanup not working
« Reply #21 on: October 27, 2017, 09:25:13 AM »
GGGGGGRRRRRRRRR!
I have a paid for Clean Up licence.  The program runs.  I get a screen with a white circle,,,, doing circles, and that is it.
I just reloaded Avast Premium over the top of its self.  Same problem.
It just doesn't work at all.  I left it running for 3 hours.  Narda.
Come on Avast, you are better than this.  Get it fixed.
My PC, 2 mobiles and a tablet all run on Avast.

Already replied in different topic: https://forum.avast.com/index.php?topic=209830.0

Thanks.

Offline synergysouthbay

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Re: New Avast cleanup not working
« Reply #22 on: December 22, 2017, 02:50:31 PM »
Hello, I am experiencing the same issue just like the others. My Avast Premium Cleanup is not working. It freezes the moment I select the Scan Now button. Is there a fix to this at this time?

Offline mhguda

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Re: New Avast cleanup not working
« Reply #23 on: December 27, 2017, 07:58:51 PM »
Hello,
After paying for a license to have Avast Cleanup address the issues it found, and updating the program, when I start it up now, nothing happens, except for a white circle on a black field.
I filed a ticket with Avast Support, no reaction.
Refund request does not elicit anything either.

Offline rckstflbn

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Re: New Avast cleanup not working
« Reply #24 on: December 30, 2017, 03:35:11 PM »

Same spinning circle problem.

Cleanup has never worked since trying out premium.   No response from support.

Offline Margita

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Re: New Avast cleanup not working
« Reply #25 on: December 31, 2017, 03:35:42 PM »
Hi there I have had the same problem all the time.Avast Cleanup goes only to state 1 of 3 thus not functioning as I have paid for cant get any help from Avast what would you advice me to do! By Cleanup is valid untill 2018-01-03 but as I saif it has never worked out as paid for1

Offline Mnemonic

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Re: New Avast cleanup not working
« Reply #26 on: January 01, 2018, 01:42:22 PM »


State of clean up now.

A couple of days ago I used it, it 'optimized' my computer.
I can't run Adobe acrobat. I think cleanup blacklisted it or something and since cleanup doesn't seem to work at all, I can't do anything about it.

Any way to fix this ?

Online Stellarman

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Re: New Avast cleanup not working
« Reply #27 on: January 02, 2018, 09:51:22 AM »
Hi,

could you please share the log files so we can look at them to be able to identify the root cause of your issue?

Log files are located in this folder: c:\ProgramData\AVAST Software\Tuneup\log\
And you can either upload them to a favourite file server of yours or you can use our public FTP server for the purpose: ftp.avast.com/ftp/incoming/ (login: anonymous).

Thank you!

Offline Mnemonic

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Re: New Avast cleanup not working
« Reply #28 on: January 03, 2018, 11:31:35 PM »
Hi,

could you please share the log files so we can look at them to be able to identify the root cause of your issue?

Log files are located in this folder: c:\ProgramData\AVAST Software\Tuneup\log\
And you can either upload them to a favourite file server of yours or you can use our public FTP server for the purpose: ftp.avast.com/ftp/incoming/ (login: anonymous).

Thank you!

I uninstalled and re installed cleanup and the issue went away.
I'll upload log files if it happens again.

Online Stellarman

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Re: New Avast cleanup not working
« Reply #29 on: January 04, 2018, 10:03:58 AM »
Hi,

could you please share the log files so we can look at them to be able to identify the root cause of your issue?

Log files are located in this folder: c:\ProgramData\AVAST Software\Tuneup\log\
And you can either upload them to a favourite file server of yours or you can use our public FTP server for the purpose: ftp.avast.com/ftp/incoming/ (login: anonymous).

Thank you!

I uninstalled and re installed cleanup and the issue went away.
I'll upload log files if it happens again.

I am glad that it helped.
Thank you for the confirmation!
Have a nice day.