Author Topic: Avast Premier SERIOUS Malfunction!  (Read 3273 times)

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Offline Anthony J.

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Avast Premier SERIOUS Malfunction!
« on: September 09, 2017, 01:56:47 PM »
Hello,

My debit card was debited $79 and confirmed by email from Avast below:

Your Avast Premier - 1 PC has been successfully renewed.

Thank you for continuing to trust Avast to care for your PC. We appreciate your loyalty.
You’ll find the details of your plan below.

Your Auto-Renewal Order Summary
Product
Avast Premier - 1 PC
Order ID 41483654900
Price charged $79.99
Automatically renewed to September 7, 2018

Now, the irony is, last night I got an alert that I was not protected and that I should renew my subscription (strange that, cos they practically took my money).

Anyway, I went back to that confirmation email and clicked on the link to check my order status, by signing in to avast.com/find-order with my login credentials.

I picked up an Activation Code, inserted that to my Avast, and once done I got a message that says  that they'd sent the code to my email. Well, I NEVER GOT THAT EMAIL. And when I tried again today.... NEVER GOT THAT EMAIL either!

Support has not responded to my email... since yesterday. Can somebody help?

Thanks

Anthony

Offline Eddy

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Re: Avast Premier SERIOUS Malfunction!
« Reply #1 on: September 09, 2017, 03:25:55 PM »
Please post in the correct forum as this has nothing to do with the https://my.avast.com website.

Offline Anthony J.

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Re: Avast Premier SERIOUS Malfunction!
« Reply #2 on: September 09, 2017, 05:51:18 PM »
Which IS the correct forum?

Offline Ken Lines

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Re: Avast Premier SERIOUS Malfunction!
« Reply #3 on: September 14, 2017, 04:49:03 PM »
Which IS the correct forum?

I think Eddy just likes winding people up, if not he is often just plain rude/blunt but not all that informative.

FWIW I would have posted your problem here as well.

I would suggest sending another email to customer.care@avast.com just in case yours did not get through.
If you received an email acknowledging receipt of your email then give them two or three days to have a
look at your account.
  I had a problem with SLVPN and my request for a refund was acknowledged and
actioned in less than three days.  Hope this is more helpful than Es reply.

Ken Lines.
« Last Edit: September 14, 2017, 04:54:55 PM by Ken Lines »
Die Dulci Fruimini!