Author Topic: Cancel & Refund  (Read 208 times)

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Offline Fellipe8

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Cancel & Refund
« on: September 14, 2017, 12:30:17 AM »
I would like to cancel and get a refund for my purchase. I have been trying to cancel since the day after I bought since I got a new computer which already contains anti-virus.

Offline DavidR

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Re: Cancel & Refund
« Reply #1 on: September 14, 2017, 01:20:41 AM »
Provided your are within the 30 day refund it shouldn't be a problem.  You might want to ensure that any auto payment renewal instruction is cancelled.

Support Ticket Refund - https://support.avast.com/support/tickets/new?form=2

Sales - Orders and Renewals FAQ - https://www.avast.com/faq.php?article=AVKB24#artTitle.
Core2Duo E8300/ 4GB Ram/ WinXP ProSP3/ avast! free 17.6.23010/ Outpost Firewall Pro9.3/ Firefox 52.3.0 ESR, uBlock Origin, RequestPolicy/ MailWasher Pro7.8.0/ DropMyRights/ WinPatrol+/ Drive Image 7.1/ SnagIt 10.0/ avast! mobile security

Offline smokinghot1

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Re: Cancel & Refund
« Reply #2 on: September 18, 2017, 12:39:47 PM »
I'm not sure who you are, but I never wanted this service..I never got an email telling me anything., and they have taken 64.00 out of my bank account this month..I tried to talk to  somebody at one of the 40 numbers for customer service that I found online, but strangely enough when I told them I needed a refund I got hung up on..how can I get this fixed, because I dont have an order number or email from Avast or anything, but they sure have my 64.00..

Offline Asyn

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Re: Cancel & Refund
« Reply #3 on: September 18, 2017, 12:52:19 PM »
See Reply #1 from Dave.
Win 8.1 [x64] - Avast Premier 17.7.2312.Beta#2 - CC 5.35 [OD] - MCS [OD] - EEK [OD] - FF ESR 52.3 [NS/uBO] - Thunderbird 52.3 [EM]
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen und Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Eddy

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Re: Cancel & Refund
« Reply #4 on: September 18, 2017, 06:04:16 PM »
If you didn't wanted it, you should have disabled it or not enabled it.

Avast uses only ons phonenumber land that is a third party that only hand les a very small amount of things and things about subscriptions isn't one of them.
« Last Edit: September 19, 2017, 08:42:53 AM by Eddy »

Offline smokinghot1

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Re: Cancel & Refund
« Reply #5 on: September 19, 2017, 08:37:38 AM »
English much? First off..I thought I canceled the trial..as soon as I realized they had taken 64+ dollars out of my account, I am trying to get this resolved. Avast or whomever does the withdrawals are thieves. I tried to call the numbers for Avast on Yahoo, and as soon as they heard me say refund, I got hung up on..they are scamming douches! Now learn what you are talking about before you act like you are somebody..and for crying out loud...PLEASE learn some English!

Offline Asyn

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Re: Cancel & Refund
« Reply #6 on: September 19, 2017, 08:40:02 AM »
Win 8.1 [x64] - Avast Premier 17.7.2312.Beta#2 - CC 5.35 [OD] - MCS [OD] - EEK [OD] - FF ESR 52.3 [NS/uBO] - Thunderbird 52.3 [EM]
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen und Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Eddy

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Re: Cancel & Refund
« Reply #7 on: September 19, 2017, 08:54:55 AM »
Perhaps you didn't cancelled it,or someone made a mistake.
Fact is that you will get a refund if you ask for it and are entitled for it.