Author Topic: Need help whitelisting our system  (Read 2822 times)

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Need help whitelisting our system
« on: October 25, 2017, 02:35:15 PM »
Hi!
There seems to be false reports indicating our SaaS website was compromised. We host our user's emails and landing pages. Several months ago we had trouble with some users using our service for phising. We have taken action and removed all phishing activity. We need our system to be whitelisted.

Our system resides on: app.leadsius.com
And our website is: leadsius.com
We also use: tracker.leadsius.com

Can you help us with this?


REDACTED

  • Guest
Re: Need help whitelisting our system
« Reply #2 on: October 25, 2017, 03:24:45 PM »
I see!
Well, most of these things can be fixed. I forgot to mention one of our clients said he received this message from avast: "trojan/virus: HTML:RedirME-inf" is this related to our websites?

Offline Pondus

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Re: Need help whitelisting our system
« Reply #3 on: October 25, 2017, 03:27:50 PM »
possible if your website containe a redirect to a blacklisted website

HTML scan
https://www.virustotal.com/#/file/21da6916c2f340ce5724221d3b645462049eef8fd2ac9a28f877a3b3a98e3206/detection

« Last Edit: October 25, 2017, 03:31:27 PM by Pondus »

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Re: Need help whitelisting our system
« Reply #4 on: October 25, 2017, 05:39:43 PM »
I see. I still don't get why having an outdated version of jQuery will avoid our users visiting our platform. Have you got any recommendation on how to whitelist our system? Specially in regards to this report:

https://sitecheck.sucuri.net/results/app.leadsius.com

Thanks!

Offline Pondus

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Re: Need help whitelisting our system
« Reply #5 on: October 25, 2017, 05:55:10 PM »
Quote
    I still don't get why having an outdated version of jQuery will avoid our users visiting our platform.   
It don't,  it is a website security issue / vulnerability you should fix

I don't work for avast, just giving you the info found online.

Only somone from avast can tell you why and unblock it


Quote
  https://sitecheck.sucuri.net/results/app.leadsius.com 
Phishtank listed > http://www.phishtank.com/phish_detail.php?phish_id=4704332

« Last Edit: October 25, 2017, 05:58:00 PM by Pondus »

Offline bauerj

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Re: Need help whitelisting our system
« Reply #6 on: October 25, 2017, 07:19:23 PM »
Hi,
Thank You for reporting. URL detection on Your logging page was created a while ago (170 days). It was also blacklisted by Phishtank. Now it seems to be OK. I have removed it from our blacklist. It should be fine in a few minutes. I am sorry for any inconvenience you may have experienced.
Jirka

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Re: Need help whitelisting our system
« Reply #7 on: October 25, 2017, 08:11:05 PM »
Thanks for all the replies. Really appreciated.