Author Topic: Avast Internet Security renewal problem  (Read 1186 times)

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Offline claudiopbarros

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Avast Internet Security renewal problem
« on: September 14, 2017, 02:57:16 PM »
I have Avast Internet Security for some time and it is time to renew it.

In the meanwhile, my Credit Card expired and I updated the CC information, as requested.

Problem is that I got an email saying "Your credit card wasn’t authorized".
I have no idea why, as I use it regularly both locally and abroad.

Questions:
(1) How to get more info on the reason for the refusal?
(2) Is there any other form of payment? (Paypal? Invoice?...)  (I am in Brazil)

Thanks in advance
Claudio

Offline Eddy

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Offline claudiopbarros

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Re: Avast Internet Security renewal problem
« Reply #2 on: September 14, 2017, 03:57:11 PM »
Yes, I had seen it and read it throughly.

Checked that page again, just in case, and still cant find anything related to my questions: (1) Any additional info on the CC refusal? and (2) Any other form of payment?.

I have already updated my CC data using a link from the first Avast email (which said my CC had expired)

Received a second email saying  "Your credit card wasn’t authorized".

Updated my CC info again, in case I had mistyped something.

Licence info still says it expires tomorrow, Sep, 15 .

Note: Last month I renewed my SecureLine VPN license for 3 years without any problem.

Offline Eddy

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Re: Avast Internet Security renewal problem
« Reply #3 on: September 14, 2017, 06:44:56 PM »
Contact avast.

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Offline claudiopbarros

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Re: Avast Internet Security renewal problem
« Reply #5 on: September 14, 2017, 08:02:15 PM »
Contact avast.
Contact Sales: https://support.avast.com/support/tickets/new?form=1

Wow!!  I certainly will do that! How does one get to this page?

I`ve spent 20-30 minutes going back and forth on Avast website and all I could find was FAQs (read a lot of them) and this forums.

I could not find a way to contact them by text (good that now I have your link) or phone. I must have missed something.

Claudio

Offline Lisandro

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Re: Avast Internet Security renewal problem
« Reply #6 on: September 14, 2017, 09:10:50 PM »
Claudio, please, if you need further help after opening a ticket, please post back here.
Claudio, por favor, se depois de abrir o tíquete você ainda precisar de mais ajuda, por favor, poste novamente aqui.

O melhor caminho para obter suporte comercial (compras, renovação de licenças, devoluções de pagamentos, etc.) é através de um tíquete: https://goo.gl/ydznCd. Teremos o prazer de atender a sua solicitação.

O sistema de tíquetes funciona atendendo os pedidos por ordem de chegada, por isso, não abra um segundo tíquete, pois isto irá enviar a sua solicitação para o final da fila (https://goo.gl/gSHk30).

Saiba mais sobre os nossos canais de suporte: https://goo.gl/sCeKbm.
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