Author Topic: paid for the pro, but still shows the free...  (Read 1770 times)

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paid for the pro, but still shows the free...
« on: September 18, 2017, 08:32:20 AM »
hello
I just paid for the PRO version, I received the licence, I uploaded it in my avast, but it stills shows as free version.... I can't fix the registry and other issues that have been detected.
How can I solve this?
What really leaves me skeptic is that there is no direct email to the customer care, just a phone, but I am outside the US and in general I cannot call , so I'd really expecting to have a chat customer support.   FAQs most of the times do not solve the problems.

In fact, to upgrade,  I did exactly as per FAQs instructions: clicked on the icon tray of avast, upgrade , program, and i got the message that the program is already updated.
I restarted the PC, nothing.
I uploaded the licence I received from avast: nothing.
Please help me out upgrading my product
regards
Alex

ps the verification characters even to send this message are a nightmare to read... 5 times i'm trying, wrong ones...  really bad beginning.

Offline Eddy

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Re: paid for the pro, but still shows the free...
« Reply #1 on: September 18, 2017, 08:45:49 AM »
Quote
I can't fix the registry and other issues that have been detected
Ofcourse you can't as that is not part of any of the av products, but CleanUp.
If you want those problems to be handled, you will need avast CleanUp (paid).

Quote
What really leaves me skeptic is that there is no direct email to the customer care
You are wrong as there sure is.
It is the ticket system.

As for the registration problem...
- remove avast from your account
- download the license file
- use the license file to register your installation

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Re: paid for the pro, but still shows the free...
« Reply #2 on: September 19, 2017, 02:56:52 PM »
thanks Eddy,

Well I paid for the pro version, https://drive.google.com/open?id=0B12JygCn5zCmMUd2Q1NKam03elE  I received the licence, https://drive.google.com/open?id=0B12JygCn5zCmSnB2VVlsaXJDVkk   
 I have uploaded the licence but I see that   with the pro I only have 30 days remaining, as if it was the trial version... how come?    https://drive.google.com/open?id=0B12JygCn5zCmTWxlRFRrQUpyeVE 

And OMG, can't we upload photos here in the forum? do we still work with hyperlinks like in the 90s?  :( :(
« Last Edit: September 19, 2017, 03:02:39 PM by alxdvc »

Offline bob3160

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Re: paid for the pro, but still shows the free...
« Reply #3 on: September 19, 2017, 03:16:06 PM »
You can attach photos.
Free Security Seminar: https://bit.ly/bobg2023  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v22H2 64bit, 16 Gig Ram, 1TB SSD, Avast Free 23.5.6066, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq -- My Online Activity https://bit.ly/BobGInternet

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Re: paid for the pro, but still shows the free...
« Reply #4 on: September 19, 2017, 03:21:31 PM »
how do I attach photos? where do I see the "attach file" ?

anyway, do you have any comment about my questions above?

Also, i have a new problem, I tried to download cleanup premium and i got this error  https://drive.google.com/open?id=0B12JygCn5zCmYVloOV9rLVczWXc

( ps the capcha are horrible, unreadable, everytime I have to make 2/3 attempt... useless feature anyway )

Offline Eddy

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Re: paid for the pro, but still shows the free...
« Reply #5 on: September 19, 2017, 03:23:55 PM »
It doesn't matter if you have the free version or one of the paid av versions.
CleanUp is not free and you need to take a paid subscription if you want to use it.

You can embed images or attach them.

But did you do as I suggested?

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Re: paid for the pro, but still shows the free...
« Reply #6 on: September 19, 2017, 03:32:37 PM »
Eddy,

Please check again the screenshots of my earlier message: I have the paid version of the pro and cleanup.

https://drive.google.com/open?id=0B12JygCn5zCmOWdheHUzZFQzYm8

however i'm getting the error message when trying to download cleanup, pls refer to my early urled images

Offline Eddy

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Re: paid for the pro, but still shows the free...
« Reply #7 on: September 19, 2017, 03:41:09 PM »
As explained by someone from avast, you need to use the previous version or update avast as version 17.5(?) is bugged and will not work.

- Delete the device from your account
- Remove avast completely
- Wait e.g. 3 hours to make sure changes have taken place
- Install the latest version downloaded through the link on this we board
- Apply the license file downloaded through your account
« Last Edit: September 19, 2017, 03:53:50 PM by Eddy »

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Re: paid for the pro, but still shows the free...
« Reply #8 on: September 19, 2017, 03:53:55 PM »
I don't know guys... I just know that I just paid for the premium and cleanup, I downloaded it just today from the website, how can it be bugged?
I don't know the versions... 17.5 or other figures... I wish that with a paid service, if i download from the official app, I get something that is not bugged...

Also, here's the other problem, I did the scan with cleanup and I found the issues as per screenshot, so i clicked resolve all the issues, I got to the end "all solved' then I run cleanup again and it finds the same exact problems... seriously??



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Re: paid for the pro, but still shows the free...
« Reply #9 on: September 20, 2017, 07:08:15 AM »
anyone can help?
 I can try opening up a new thread

Offline Eddy

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Re: paid for the pro, but still shows the free...
« Reply #10 on: September 20, 2017, 08:33:54 AM »
Do not open a new thread.

Lookup the version numbers and tell to us.

Did you do as I suggested?

We can't help you if you don't help us.

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Re: paid for the pro, but still shows the free...
« Reply #11 on: September 20, 2017, 09:02:46 AM »
where do I see the version number ? The only thing I found is under "about avast" if those numbers are not the one you need, please specify where exactly I have to look for them.

thank you