Author Topic: what's the direct link for customer service? no FAQs please!  (Read 887 times)

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what's the direct link for customer service? no FAQs please!
« on: September 20, 2017, 07:27:22 AM »
hello,

What's the direct link to open up an official ticket to the customer service for those who have the premium version?
something other than this link https://support.avast.com/support[/url]  which points to some FAQs that don' t help - where when I type a question, I get some bunch of topics that don't help, I then click on one of them, and  i'm re directed to https://support.avast.com/support/home  where they suggest to submit a ticket :D  and the loop starts again...
SO... how do I send an email directly to avast support?  without passing through the useless support.avast.com?
 
« Last Edit: September 20, 2017, 07:40:08 AM by alxdvc »

Offline Asyn

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Re: what's the direct link for customer service? no FAQs please!
« Reply #2 on: September 20, 2017, 10:11:00 AM »
Thank you Asyn, not sure where  one can see the button " open a ticket " if it is somewhere , it's very well hidden :)

Anyways, I submitted the ticket. I didn't have to write my licence anywhere, of course I mentioned my paid licence number in the ticket.  But basically anyone can submit a ticket there, also the free version ones?

Offline Pondus

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Re: what's the direct link for customer service? no FAQs please!
« Reply #3 on: September 20, 2017, 11:06:55 AM »
Quote
Thank you Asyn, not sure where  one can see the button " open a ticket " if it is somewhere , it's very well hidden
It is here >>

support and FAQ > https://support.avast.com/support/home
Scroll all the way down to the orange button >> Contact and Agent
Next, click the > Contact us Directly   ;)