Dear Avast team (and Avast Superstars),
I have searched the forum and have read many of the responses about the delayed time about refunds. With that said, I could use your, or someone on the Avast team, help.
My auto-renewal came up on my
Avast Internet Security, Avast SecureLine VPN, and Avast Cleanup - On July 22 and 25, I was fascinated by the free trial of these features (Avast Internet Security, Avast SecureLine VPN, and Avast Cleanup), and I just typed my credit card no. to
do the transaction which was free of charge. However, my registered email acc for avast is not my frequently-used email, so I never checked if there were any emails in it.
Today, I have just received my statement saying I have to pay $59.99+39.99 for avast software. Oh, What the heck is that?
Shortly afterward, I immediately made my first log-in for my avast account, and it showed all the functions I have used for free-trial were all in auto-renewal. Also, I couldn't even find out how to disconnect or delete my credit number from my avast account. OMG, I reckon it is really unfair. I couldn't imagine my favorite anti-virus company would treat me like that
How much longer do I need to wait for any type of response and refund request? I know it takes some time but I really really need to refund now. Plus, any idea how to manage my renewals?
Help??? Ticket ID and such are below:
Order ID: 41233147300, 41302151800, 41819935000
Subject: need refund
Department:Refunds
Type: Issue
Status: Received
Priority: ReplyNow!!!!!!!
Thanks guys!
Cheers,
Tristan