Author Topic: For help!  (Read 698 times)

0 Members and 1 Guest are viewing this topic.

Offline 大叶

  • Newbie
  • *
  • Posts: 1
For help!
« on: September 22, 2017, 01:57:25 AM »
This app deleted mistakenly all pictures and videos from Wechat files when ran Cleanup yesterday!!! Please help me as soon as possible, thank u so much!
« Last Edit: September 22, 2017, 02:01:40 AM by 大叶 »

Offline Eddy

  • Avast Evangelist
  • Maybe Bot
  • ***
  • Posts: 31483
  • Watching (over?) you
    • Malware removal, Biljart and other things.
Re: For help!
« Reply #1 on: September 22, 2017, 04:10:02 AM »
You made the mistake, not CleanUp.
As has been explained before, try a recovery tool or service to get them back if you have not got a backup.

Offline Tereza V.

  • Avast team
  • Poster
  • *
  • Posts: 460
Re: For help!
« Reply #2 on: September 25, 2017, 02:24:11 PM »
Hi, sorry to read of your inconvenience. We have notified the CleanUp QA and asked them to make some tests with WeChat, to see if there is any particular problem.