Author Topic: Same viruses previously detected and deleted are detected again at next scans  (Read 2086 times)

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Offline LBR34

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When running a Full System Scan using Avast Security on my Mac the same 7 files show up as infected at each scan. Definitions are up to date. I delete them from Virus Chest and they show up again at the next scan. The same process repeats over and over.

I have tried to even delete them from the actual file location. It is a restricted folder and cannot be deleted.

I have attached 3 screen grabs showing the reports page, the list of files and the virus chest. I cannot get rid of these 7 files in order to get a clean scan.

Any suggestions?

Offline VB30

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@LBR34

Have you used another Antivirus "Webroot" in the past? It appears the files are in "Webroot's" quarantine.

Offline LBR34

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I know thats what those files are. But I cannot remove them. Before I downloaded Avast I used Webroot and had gotten some Malware that wouldn't come off. I disabled it and downloaded Avast and cannot get those 7 quarantined files to delete. If I navigate to that folder, it cannot be deleted. It is marked as restricted.

Any suggestions?

Thanks for the reply.

Offline Pondus

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Quote
Any suggestions?
I suggest you contact Webroot support on how to remove all files from the previous installed program


Quote
I disabled it and downloaded Avast and cannot get those 7 quarantined files to delete.
Have you uninstalled webroot or just disabled?

Never install more then one AV or you will get conflicts



« Last Edit: September 26, 2017, 10:04:15 AM by Pondus »

Offline bob3160

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Removed.
« Last Edit: September 26, 2017, 04:51:01 PM by bob3160 »
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Offline Pondus

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Webroot removal tool:
http://download.webroot.com/CleanWDF.exe
1. That file is for Webroot firewall removal (cleanWDF = Webroot Desktop Firewall)

2. It is for windows OS ... this is the Mac forum section   ;)



« Last Edit: September 26, 2017, 04:36:27 PM by Pondus »

Offline bob3160

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Thanks Pondus.
What's happening with the Forum notifications. I'm not signed up for the Mac section. ???

Free avast! Security Seminar: http://bit.ly/2N1eaR2  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 10 Pro v20H2 64bit, 24 Gig Ram, 1TB SSD, AvastOmni 20.7.xxx, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq

Online DavidR

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Thanks Pondus.
What's happening with the Forum notifications. I'm not signed up for the Mac section. ???

I think I know what happened. Someone (newbie with code for a name and possibly other suspect issues) reported Pondus's post, or other nonsense, they must have been subsequently banned/deleted (don't know by whom). 

It is likely that you got the report notification email rather than a new post/activity on the topic notification.
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