Author Topic: Error on Login in Avast Antivirus - Windows 10  (Read 4881 times)

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Offline Obed

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Error on Login in Avast Antivirus - Windows 10
« on: September 27, 2017, 12:58:03 AM »
I can't login with my google account; always show blank page

Offline Eddy

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Re: Error on Login in Avast Antivirus - Windows 10
« Reply #1 on: September 27, 2017, 09:37:17 AM »
A long ongoing problem.
Login through the website.

Offline Obed

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Re: Error on Login in Avast Antivirus - Windows 10
« Reply #2 on: September 28, 2017, 01:13:24 AM »
but in the antivirus program it continues the same, without starting the session and in trial period, for the same thing  :-[

Offline Eddy

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Re: Error on Login in Avast Antivirus - Windows 10
« Reply #3 on: September 28, 2017, 04:40:25 AM »
What Is, avast version etc.?

Offline Obed

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Re: Error on Login in Avast Antivirus - Windows 10
« Reply #4 on: September 30, 2017, 01:33:29 AM »
windows 10 pro and avast antivirus 17.6.2310

Offline John1146

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Re: Error on Login in Avast Antivirus - Windows 10
« Reply #5 on: November 11, 2017, 08:38:58 PM »
This is very frustrating, I just purchased a new laptop with Windows 10 and I cannot login to my recently installed Avast premier (the software is up to date.) Why am I paying for Avast when it won't function on Windows 10 (works just fine on my Windows 7 desktop)

Offline Obed

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Re: Error on Login in Avast Antivirus - Windows 10
« Reply #6 on: November 27, 2017, 03:50:04 AM »
problem persist on 17.8.2318 version  :(

anyone works on this bug or only interested on steal our money with a product with bugs? >:(

steps:
1- open avast
2- go to login
3- try to login with google
4- after many, many tries, (and without solution from avast) ,think to buy another solution  :P

Offline Asyn

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Re: Error on Login in Avast Antivirus - Windows 10
« Reply #7 on: November 27, 2017, 05:42:04 AM »
Win 8.1 [x64] - Avast Premier 18.5.2342.BC - CC 5.44 - MCS - EEK - FF ESR 52.9 [NS5/uBO/AOS] - TB 52.9.1 [EM] - ACP/ASB/ASL.BC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523

Offline schroter.zoltan

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Re: Error on Login in Avast Antivirus - Windows 10
« Reply #8 on: December 27, 2017, 08:18:02 AM »
I have the same problem. After reinstalling windows I wanted to use avast again with password browser extention. To do so i need to login to avast to recover my saved passwords, but I can not login with Google account as befor.

Offline Obed

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Re: Error on Login in Avast Antivirus - Windows 10
« Reply #9 on: December 27, 2017, 08:47:10 AM »
I contacted the support, many times, but, today the problem persist and support don't respond me :(

[ ref:_00Db0Z3Sf._500b01HHer2:ref ]
[ ref:_00Db0Z3Sf._500b01LZX4k:ref ]
[ ref:_00Db0Z3Sf._5000N1MLMC9:ref ]

Offline Asyn

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Re: Error on Login in Avast Antivirus - Windows 10
« Reply #10 on: December 27, 2017, 09:33:34 AM »
I contacted the support, many times, but, today the problem persist and support don't respond me :(
Post your ticket-ID.
Win 8.1 [x64] - Avast Premier 18.5.2342.BC - CC 5.44 - MCS - EEK - FF ESR 52.9 [NS5/uBO/AOS] - TB 52.9.1 [EM] - ACP/ASB/ASL.BC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523

Offline Obed

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Re: Error on Login in Avast Antivirus - Windows 10
« Reply #11 on: December 27, 2017, 09:40:25 AM »
I don't see any ID, only subject ref on each email from support

[ ref:_00Db0Z3Sf._500b01HHer2:ref ]
[ ref:_00Db0Z3Sf._500b01LZX4k:ref ]
[ ref:_00Db0Z3Sf._5000N1MLMC9:ref ]

I attached a screenshot about the last email from support

Offline Asyn

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Re: Error on Login in Avast Antivirus - Windows 10
« Reply #12 on: December 27, 2017, 09:43:47 AM »
I don't see any ID, only subject ref on each email from support
Submit a ticket here: https://support.avast.com/contact
Win 8.1 [x64] - Avast Premier 18.5.2342.BC - CC 5.44 - MCS - EEK - FF ESR 52.9 [NS5/uBO/AOS] - TB 52.9.1 [EM] - ACP/ASB/ASL.BC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523

Offline Obed

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Re: Error on Login in Avast Antivirus - Windows 10
« Reply #13 on: December 27, 2017, 09:59:30 AM »
Sorry, I searched about all emails and I find the last ID (from "no_reply" not "support"): 05310612

Offline Asyn

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Re: Error on Login in Avast Antivirus - Windows 10
« Reply #14 on: December 27, 2017, 10:05:26 AM »
Sorry, I searched about all emails and I find the last ID (from "no_reply" not "support"): 05310612
OK, I reported it for you.
Win 8.1 [x64] - Avast Premier 18.5.2342.BC - CC 5.44 - MCS - EEK - FF ESR 52.9 [NS5/uBO/AOS] - TB 52.9.1 [EM] - ACP/ASB/ASL.BC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523