Author Topic: Anti-theft in stealth mode - can't access!  (Read 2330 times)

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Offline Madeleine2

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Anti-theft in stealth mode - can't access!
« on: September 27, 2017, 06:05:30 PM »
Hi!

On Android 6.0.1 I believe I put avast anti-theft in stealth mode (separate app from the Avast Mobile Security). The icon dissapeared from the app-tray and now I can't open it anymore. Trying to open anti-theft in the Mobile Security app I am told that Anti-Theft is now a part of Avast mobile security and that I should consider uninstalling the unsupported Anti-theft app. However my phone won't let me uninstall the app.

Now how can I disable stealth mode?

Offline Madeleine2

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Re: Anti-theft in stealth mode - can't access!
« Reply #1 on: September 27, 2017, 06:09:54 PM »
Oh, so I managed to access the Anti-theft app through the Launch function in my online Avast account. However I am not able to uninstall the app! Ideas?

Offline asaffink

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Re: Anti-theft in stealth mode - can't access!
« Reply #2 on: October 06, 2017, 04:05:31 PM »
I have the same problem.
Normally, the way to access it is to dial the PIN code you set in the app before going into stealth mode, however on my new device this doesn't work for some reason.
Now that the separate anti theft app doesn't get updated anymore, I'd just like to know how to wipe it from my system entirely.
Any help would be appreciated.
Thanks

Offline Eddy

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Re: Anti-theft in stealth mode - can't access!
« Reply #3 on: October 06, 2017, 06:55:44 PM »
Ready the FAQ.
lt is explaiined there  step by step.

Offline boblebricoleur

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Re: Anti-theft in stealth mode - can't access!
« Reply #4 on: November 10, 2017, 03:04:05 PM »
Ready the FAQ.
lt is explaiined there  step by step.

Hi,

I have the same problem and can't find the procedure in the FAQ.

Could you provide us the direct link to this explanation ?

Thanks

Offline boblebricoleur

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Re: Anti-theft in stealth mode - can't access!
« Reply #5 on: March 27, 2018, 04:19:41 PM »
Did anyone find a solution to solve this problem ?

Thanks

Offline rjmnook

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Re: Anti-theft in stealth mode - can't access!
« Reply #6 on: April 06, 2018, 09:02:56 AM »
I have exactly the same problem. There is no FAQ i can find that covers this situation. If anyone knows different then please post the procedure.

Offline JamesScot

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Re: Anti-theft in stealth mode - can't access!
« Reply #7 on: July 08, 2018, 03:29:12 PM »
Does anybody know please? I desperately need to remove this app!

It's a pity Avast have such disdain for their customers that they are not providing any information despite so many people asking.

This App is making my life a living hell.

At random occasions my phone blares out repeatedly and endlessly loudly "this phone has been lost or stolen!"

No matter what I do (frantically trying to enter the PIN number repeatedly to disable the warning), it blares this out for half an hour!

It's extremely embarrassing if I'm with other people. Imagine what it would be like if you were in a meeting or cafeteria or public transport and your phone starts screaming out "this phone has been lost or stolen!" repeatedly and won't stop!

I am a highly experienced IT operator of over 40 years, but I can find no way to stop this. I've spent hours and hours trying different techniques.

For example, I can't uninstall the app as it's nowhere in my list of apps and also there is no apparent file for it anywhere in my phone directory.

I have got a Samsung Galaxy S6+.

How can I stop this please?

Thank you.