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Author Topic: keep getting pop up notices to renew  (Read 1311 times)

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keep getting pop up notices to renew
« on: September 17, 2017, 07:25:16 PM »
I have automatic payment set up on my account.  Yet, every year, I keep getting pop up notices to renew my subscription.  Very annoying, can they be turned off?
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Offline bob3160

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Re: keep getting pop up notices to renew
« Reply #1 on: September 27, 2017, 03:06:27 PM »
Quote from: starscr292 on September 17, 2017, 07:25:16 PM
I have automatic payment set up on my account.  Yet, every year, I keep getting pop up notices to renew my subscription.  Very annoying, can they be turned off?
Reported to Avast Developers.
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Offline Eddy

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Re: keep getting pop up notices to renew
« Reply #2 on: September 27, 2017, 04:35:37 PM »
Aren't they the reminders for the upcoming auto renewal?
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Offline bob3160

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Re: keep getting pop up notices to renew
« Reply #3 on: September 27, 2017, 04:37:35 PM »
Quote from: Eddy on September 27, 2017, 04:35:37 PM
Aren't they the reminders for the upcoming auto renewal?
They probably are but, if the customer is signed up for auto renewal, why should they be pestered with notifications ???
Time for Avast to get smarter. :)
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Offline MartinZ

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Re: keep getting pop up notices to renew
« Reply #4 on: September 29, 2017, 06:11:39 PM »
that's definitely not a standard beahvior. we do not message users with autorenewal,only when the autorenewal fails and program is expired. Please PM me if you would like us to investigate the issue further.
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