Author Topic: DETAILED INFORMATION FOR DEVICE SM-G950W IS CURRENTLY NOT AVAI  (Read 4499 times)

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Offline juscarriere

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DETAILED INFORMATION FOR DEVICE SM-G950W IS CURRENTLY NOT AVAI
« on: October 01, 2017, 11:06:54 PM »
I just got a new phone and installed avast mobile anti theft.

I went through all the steps for my new galaxy S8. Allowed all permissions. Linked to my avast account.

When i log into my avast acount from my computer, my new phone has a red symbol next to it and when i click i get an error message that says "WE ARE SORRY, BUT DETAILED INFORMATION FOR DEVICE SM-G950W IS CURRENTLY NOT AVAILABLE."

Why is this happening?

Offline Eddy

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Re: DETAILED INFORMATION FOR DEVICE SM-G950W IS CURRENTLY NOT AVAI
« Reply #1 on: October 01, 2017, 11:30:08 PM »
What Android version ?
Are you using the latest paid AMS ?

Offline Tereza V.

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Re: DETAILED INFORMATION FOR DEVICE SM-G950W IS CURRENTLY NOT AVAI
« Reply #2 on: October 03, 2017, 10:13:26 AM »
Hi, do you mean the standalone Anti-Theft (4.2.0)? This app is not supported any more, the only anti-theft solution we provide now is within the Avast Mobile Security Pro.

Offline Subhamoy

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Re: DETAILED INFORMATION FOR DEVICE SM-G950W IS CURRENTLY NOT AVAI
« Reply #3 on: May 01, 2018, 11:20:32 PM »
I have the same issue, and my phone is locked, so i cannot recover my device :( Please help !!!

Offline jie.poss

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Re: DETAILED INFORMATION FOR DEVICE SM-G950W IS CURRENTLY NOT AVAI
« Reply #4 on: August 18, 2018, 12:28:44 PM »
my phone is also lock and my pin is not accepted. it email me that i change my sim card, maybe that's why the device info is not available so i cannot control it remotely. when i connect in the internet to change my pin, its cannot connect to my email. is there any suggestion of how i can resolve it? please help!

Offline Tereza V.

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Re: DETAILED INFORMATION FOR DEVICE SM-G950W IS CURRENTLY NOT AVAI
« Reply #5 on: August 30, 2018, 07:10:32 PM »
Hi, please check your inbox, I have sent you some instructions.

Offline janiina.deleon

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Re: DETAILED INFORMATION FOR DEVICE SM-G950W IS CURRENTLY NOT AVAI
« Reply #6 on: October 05, 2018, 05:05:20 PM »
I have anti theft installed on my s7 as well. I need it removed; I have been locked out. I accessed my account via browser to reset my pin, but this message appeared: “WE ARE SORRY, BUT DETAILED INFORMATION FOR DEVICE SM-G930F IS CURRENTLY NOT AVAILABLE.”

Need help on this urgently!

Offline Jennifer36

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Re: DETAILED INFORMATION FOR DEVICE SM-G950W IS CURRENTLY NOT AVAI
« Reply #7 on: October 14, 2018, 03:17:29 AM »
I have been having this issue for ages.  My older tablet has had this message since I got it a few years ago (can't remember how long ago it was), and now my new S8 and Tab E, which I got at the end of September also have this issue.

I have tried turning the Anti-Theft off and back on, but that doesn't work.  I don't know what else to try.