Help after the latest update!

[Sass Drake]

Try to reinstall Avast.

[REDACTED]

Full uninstall and reinstall..  Same as before.  Still no change.  This is getting incredibly frustrating

I can go to Protection ~> Antivirus and toggle on both the File, Web, and Mail Shields without Avast asking to come out of passive mode.  Are these actually going to work in this state? Or are they just switches that won't do anything at all without being able to turn off Passive mode?

[bob3160]

Reported to developers.

[REDACTED]

Reported to developers.

Thank you. Seriously though, is just activating the shields available under the Protection ~> Antivirus menu actually going to do anything?  Or am I basically stuck in a reactive position if something ends up on my computer?  (Not that I'm reckless about where I go/what I do online or anything, I'm just anxious to have answers and get all this resolved.)

[bob3160]

Passive mode was designed to prevent problems for someone who installs Avast as the second resident AV.
It was designed to prevent causing you a problem.
Once the residuals of the other AV are removed or, the incorrect detection by Avast is corrected,
your problem will be solved.
You now need to exercise a little patience till Avast gets back to you.

[REDACTED]

OK.  Thank you.

[Sass Drake]

In meantime, let's try with repairing WMI database and removing Avira extensions for Chrome.

• Open Notepad (click Start button -> type notepad.exe -> press Enter)
• Copy text from code block below and paste it into Notepad

Code: [Select]

CHR HKLM\...\Chrome\Extension: [caljgklbbfbcjjanaijlacgncafpegll] - hxxps://clients2.google.com/service/update2/crx
CHR HKLM-x32\...\Chrome\Extension: [caljgklbbfbcjjanaijlacgncafpegll] - hxxps://clients2.google.com/service/update2/crx
CHR HKLM\...\Chrome\Extension: [flliilndjeohchalpbbcdekjklbdgfkk] - hxxps://clients2.google.com/service/update2/crx
CHR HKLM-x32\...\Chrome\Extension: [flliilndjeohchalpbbcdekjklbdgfkk] - hxxps://clients2.google.com/service/update2/crx
CHR HKLM\...\Chrome\Extension: [ipmkfpcnmccejididiaagpgchgjfajgp] - hxxps://clients2.google.com/service/update2/crx
CHR HKLM-x32\...\Chrome\Extension: [ipmkfpcnmccejididiaagpgchgjfajgp] - hxxps://clients2.google.com/service/update2/crx
cmd: winmgmt /salvagerepository

• Go to File -> Save As
• Make sure that  UTF-8 is selected as Encoding (left side of Save button)
• Save it as fixlist.txt on Desktop
• Open again FRST and click on button Fix
• Wait until FRST finishes
• fixlog.txt should be genereted and opened. Attach it your post and wait further instructions.

 

[REDACTED]

Hello again Sass.  Thank you for your help too by the way.

fixlog attached.

[Sass Drake]

Did it solve problem?

[REDACTED]

Nope... Still the same.  No response from the Rootkit Protection button, and Passive mode makes Avast just reboot my computer without actually turning off.