Author Topic: Help after the latest update!  (Read 5153 times)

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Offline Sass Drake

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Re: Help after the latest update!
« Reply #15 on: October 06, 2017, 11:54:25 AM »
Try to reinstall Avast.

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Re: Help after the latest update!
« Reply #16 on: October 06, 2017, 03:13:23 PM »
Full uninstall and reinstall..  Same as before.  Still no change.  This is getting incredibly frustrating

I can go to Protection ~> Antivirus and toggle on both the File, Web, and Mail Shields without Avast asking to come out of passive mode.  Are these actually going to work in this state? Or are they just switches that won't do anything at all without being able to turn off Passive mode?
« Last Edit: October 06, 2017, 03:36:45 PM by SCP-173 »

Offline bob3160

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Re: Help after the latest update!
« Reply #17 on: October 07, 2017, 01:10:08 AM »
Reported to developers.
Free Security Seminar: https://bit.ly/bobg2023  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v22H2 64bit, 16 Gig Ram, 1TB SSD, Avast Free 23.5.6066, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq -- My Online Activity https://bit.ly/BobGInternet

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Re: Help after the latest update!
« Reply #18 on: October 07, 2017, 01:15:47 AM »
Reported to developers.

Thank you. Seriously though, is just activating the shields available under the Protection ~> Antivirus menu actually going to do anything?  Or am I basically stuck in a reactive position if something ends up on my computer?  (Not that I'm reckless about where I go/what I do online or anything, I'm just anxious to have answers and get all this resolved.)

Offline bob3160

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Re: Help after the latest update!
« Reply #19 on: October 07, 2017, 01:28:29 AM »
Passive mode was designed to prevent problems for someone who installs Avast as the second resident AV.
It was designed to prevent causing you a problem.
Once the residuals of the other AV are removed or, the incorrect detection by Avast is corrected,
your problem will be solved.
You now need to exercise a little patience till Avast gets back to you.
Free Security Seminar: https://bit.ly/bobg2023  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v22H2 64bit, 16 Gig Ram, 1TB SSD, Avast Free 23.5.6066, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq -- My Online Activity https://bit.ly/BobGInternet

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Re: Help after the latest update!
« Reply #20 on: October 07, 2017, 01:48:45 AM »
OK.  Thank you.

Offline Sass Drake

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Re: Help after the latest update!
« Reply #21 on: October 07, 2017, 11:29:42 AM »
In meantime, let's try with repairing WMI database and removing Avira extensions for Chrome.

  • Open Notepad (click Start button -> type notepad.exe -> press Enter)
  • Copy text from code block below and paste it into Notepad
Code: [Select]
CHR HKLM\...\Chrome\Extension: [caljgklbbfbcjjanaijlacgncafpegll] - hxxps://clients2.google.com/service/update2/crx
CHR HKLM-x32\...\Chrome\Extension: [caljgklbbfbcjjanaijlacgncafpegll] - hxxps://clients2.google.com/service/update2/crx
CHR HKLM\...\Chrome\Extension: [flliilndjeohchalpbbcdekjklbdgfkk] - hxxps://clients2.google.com/service/update2/crx
CHR HKLM-x32\...\Chrome\Extension: [flliilndjeohchalpbbcdekjklbdgfkk] - hxxps://clients2.google.com/service/update2/crx
CHR HKLM\...\Chrome\Extension: [ipmkfpcnmccejididiaagpgchgjfajgp] - hxxps://clients2.google.com/service/update2/crx
CHR HKLM-x32\...\Chrome\Extension: [ipmkfpcnmccejididiaagpgchgjfajgp] - hxxps://clients2.google.com/service/update2/crx
cmd: winmgmt /salvagerepository
  • Go to File -> Save As
  • Make sure that  UTF-8 is selected as Encoding (left side of Save button)
  • Save it as fixlist.txt on Desktop
  • Open again FRST and click on button Fix
  • Wait until FRST finishes
  • fixlog.txt should be genereted and opened. Attach it your post and wait further instructions.

 

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Re: Help after the latest update!
« Reply #22 on: October 07, 2017, 03:44:06 PM »
Hello again Sass.  Thank you for your help too by the way.

fixlog attached.

Offline Sass Drake

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Re: Help after the latest update!
« Reply #23 on: October 07, 2017, 07:30:51 PM »
Did it solve problem?

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Re: Help after the latest update!
« Reply #24 on: October 07, 2017, 08:15:36 PM »
Nope... Still the same.  No response from the Rootkit Protection button, and Passive mode makes Avast just reboot my computer without actually turning off.