Blue screen when starting bluestacks (17.7.2314)

[REDACTED]

Someone got the same problem as the link below:
https://social.msdn.microsoft.com/Forums/vstudio/en-US/13443802-206b-403a-bfe7-06373b152824

ksh48851 in this post have similar problem:
https://forum.avast.com/index.php?topic=209428.msg1424590#msg1424590

I've tried to deactivate service reputation and cyber capture mentioned in first link but it didn't work.

There may be something wrong between Avast 17.7.2314 and Android emulators (e.g. Bluestacks, Nox)

I restore my computer to Avast 17.7.2310 and the emulator is working perfectly.

But I still have to solve this problem, or I could never update Avast.

I look forward to your response, thanks!

[Asyn]

Follow instructions: https://www.avast.com/faq.php?article=AVKB33#artTitle

[Spec8472]

Please disable nested virtualization in troubleshooting settings till fix gets released.

[REDACTED]

Please disable nested virtualization in troubleshooting settings till fix gets released.

I'm gonna keep using 17.7.2310 till next build released cause I don't wanna restore again.
I'll try your suggestion if it happens in the future.
Thanks anyway!

[DavidR]

The version you say you will use is 17.6.2310, I would certainly recommend you try what Spec8472 (Avast Team) suggested easier than going back to 17.6.2310. If for no other reason to prove that that resolves the problem (a workaround) untill the next program update is released.

[REDACTED]

The version you say you will use is 17.6.2310, I would certainly recommend you try what Spec8472 (Avast Team) suggested easier than going back to 17.6.2310. If for no other reason to prove that that resolves the problem (a workaround) untill the next program update is released.

You're right, it should be 17.6.2310.

I've restored to 17.6.2310 when I post this topic.
If I update to 17.7.2314 but his suggestion doesn't work, I'll have to restore my computer again.
Otherwise I absolutely try it.

Thanks anyway

[Spec8472]

NickYou, your problem is BSOD on Bluestacks start, or Bluestacks unable to start its Android VM? If its BSOD, can you please provide the kernel memory dump?

[REDACTED]

Please disable nested virtualization in troubleshooting settings till fix gets released.

Hello, I was using Nox and was getting blue screen'd too and deactivating this option fixed. I will keep checking this thread to see when a fix for that option comes up

[Spec8472]

Please disable nested virtualization in troubleshooting settings till fix gets released.

Hello, I was using Nox and was getting blue screen'd too and deactivating this option fixed. I will keep checking this thread to see when a fix for that option comes up

Please can you specify OS and CPU.

[Spec8472]

This issue is new.

Wasn't this issue solved during the previous .2302 build which was due to Avast using Hardware Virtualization for some of it's feature . Since Hardware Virtualization can only be run as 1 instance , other software/emulator like Nox , Bluestack will be unable to use the Hardware Virtualization which is been used by Avast and thus Windows will BSOD as Nox/Bluestack cannot detect/find the Hardware Virtualization when loading.
This was posted in the past forum and was solved during .2302 build ... Don't tell me .2314 build screw up the thing again ? 

I'm still using the .2302 as i did not update to .2310 after reading the issue in the forums on .2310 . Guess now i will still stay as .2302 instead of updating to .2314:(.

Can Avast please also include the offline installer for maybe 2 previous build so that user can at least rollback a bit to a really working build until Avast solve issues on the current build instead of user having to uninstall & use other AV just to wait for Avast to solve the issues which we do not know will take how long 

[REDACTED]

Please can you specify OS and CPU.

Windows 10 Profissional and it's an i5-4690k, also I noticed that the emulators are running better with some apps after I disabled that option so I am guessing I might not even use that thing anymore

[REDACTED]

NickYou, your problem is BSOD on Bluestacks start, or Bluestacks unable to start its Android VM? If its BSOD, can you please provide the kernel memory dump?

Sorry for the late reply. And it's Yu, my last name btw.

My Bluestacks cannot start engine as in the image below.
When I press "Yes" or restart its engine manually, the BSOD happend after a few second.

How can I provide the kernel memory dump?

This is not the screenshot of mine.
I am using Chinese version so I found English one which may be easier to understand.

(source of this image: https://www.reddit.com/r/BlueStacks/comments/6kdvlc/could_not_start_the_engine/)

[Spec8472]

Thank you for info, the issue is already fixed in internal builds. The fix will be delivered next week.

[REDACTED]

why is it not being pushed now i had to change antivirus completely to stop the blue screens didn't matter if i rolled back unistalled went to the free avast it still crashed

[Spec8472]

Disable nested virtualization in Avast troubleshooting settings as workaround. Reboot is required after changing the option.

why is it not being pushed now i had to change antivirus completely to stop the blue screens didn't matter if i rolled back unistalled went to the free avast it still crashed