Author Topic: Cleanup premium starting but after that just blank window  (Read 995 times)

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Offline iamviveksri

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Cleanup premium starting but after that just blank window
« on: October 14, 2017, 05:40:30 PM »
My Cleanup premium starting but after that just blank window comes and nothing happens
i have downloaded latest version available on website
i have run as administrator
i have tried changing settings and rebooting many a time
nothing works
please help

Offline Eddy

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Re: Cleanup premium starting but after that just blank window
« Reply #1 on: October 14, 2017, 06:18:31 PM »
You will have to wait till avast presents a good working version.

Offline iamviveksri

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Re: Cleanup premium starting but after that just blank window
« Reply #2 on: October 15, 2017, 12:11:56 PM »
Thanks! So till then my money is lost? Because they won't be changing the expiry date of the licence I am sure. Is there no way to communicate to humans in this company? Please advise

Offline Asyn

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Re: Cleanup premium starting but after that just blank window
« Reply #3 on: October 15, 2017, 12:18:57 PM »
Is there no way to communicate to humans in this company? Please advise
Sure, contact support: https://support.avast.com/support/tickets/new
Win 8.1 [x64] - Avast Premier 17.9.2320.Beta#2 - CC 5.37 [OD] - MCS [OD] - EEK [OD] - FF ESR 52.5.2 [NS5/uBO] - Thunderbird 52.5 [EM]
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen und Infos): https://forum.avast.com/index.php?topic=60523.0

Offline iamviveksri

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Re: Cleanup premium starting but after that just blank window
« Reply #4 on: October 16, 2017, 07:17:30 AM »
i have already generated 2 tickets
they reply with the words :Help is on the way
the Help is yet to arrive
does anyone have their phone numbers of India please

Offline Stellarman

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Re: Cleanup premium starting but after that just blank window
« Reply #5 on: October 17, 2017, 02:34:37 PM »
i have already generated 2 tickets
they reply with the words :Help is on the way
the Help is yet to arrive
does anyone have their phone numbers of India please

Hi,

we are sorry that you have such issues with Cleanup. In order to be able to analyze the problem and fix it we would need the log files from you computer.
They are located here: c:\ProgramData\AVAST Software\Tuneup\log\. Please copy all files from the folder, pack them and upload them somewhere or you can use our public FTP server ftp.avast.com/ftp/incoming/ and log in as anonymous user.

Thanks!

Offline Brian376

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Re: Cleanup premium starting but after that just blank window
« Reply #6 on: October 27, 2017, 04:52:02 AM »
"My Cleanup premium starting but after that just blank window comes and nothing happens
i have downloaded latest version available on website
i have run as administrator
i have tried changing settings and rebooting many a time
nothing works".

I am better off than you.  I got to watch a white circle,,,,,,,, doing circles for 2 hours.

Offline iamviveksri

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Re: Cleanup premium starting but after that just blank window
« Reply #7 on: October 27, 2017, 05:10:48 AM »
 LOL that circle shows working...I also had the dubious distinction of seeing it ...just didn't mention that. However avast has kindly accepted to refund my money

Offline Stellarman

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Re: Cleanup premium starting but after that just blank window
« Reply #8 on: October 27, 2017, 09:19:51 AM »
"My Cleanup premium starting but after that just blank window comes and nothing happens
i have downloaded latest version available on website
i have run as administrator
i have tried changing settings and rebooting many a time
nothing works".

I am better off than you.  I got to watch a white circle,,,,,,,, doing circles for 2 hours.

Hi,

we are sorry for your troubles. If you could provide us with the log files from this path: c:\ProgramData\AVAST Software\Tuneup\log\ we could analyze the issue and fix it.
You can upload the logs on some of your favourite file server or you can use our public FTP: ftp.avast.com/ftp/incoming/ and login as anonymous user.

Thanks!

Offline dalepreston

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Re: Cleanup premium starting but after that just blank window
« Reply #9 on: December 05, 2017, 03:21:10 PM »
"My Cleanup premium starting but after that just blank window comes and nothing happens
i have downloaded latest version available on website
i have run as administrator
i have tried changing settings and rebooting many a time
nothing works".

I am better off than you.  I got to watch a white circle,,,,,,,, doing circles for 2 hours.

Me too.  Folks at Avast have been very good about communicating with me, every day for 5 or 6 days in a row now, but the problem persists.

Offline Mike132

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Re: Cleanup premium starting but after that just blank window
« Reply #10 on: December 07, 2017, 01:05:56 AM »
Same problem for me. All I get is a continuous circle going round and endlessly round. Any fix available yet?

Offline Mike132

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Re: Cleanup premium starting but after that just blank window
« Reply #11 on: December 07, 2017, 01:38:51 AM »
I received a free upgrade to Cleanup Premium via Email today from a Martin Stellar. I couldn't get the standalone version to load. However, I went into my Internet security (paid version) and after a scan it loaded up the Cleanup Premium version. After the scan it said there were several issues to be resolved. When I click continue, I'm told to upgrade and shown various pay options!!!

I already have a paid version of Cleanup, and now supposedly a free upgrade to Premium, so what's the go here??