Author Topic: Problem with purchase of Avast Driver Update  (Read 2509 times)

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Offline AvastCustomer 786

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Problem with purchase of Avast Driver Update
« on: October 15, 2017, 03:48:41 PM »
11 days ago I bought Avast Driver Update and the money has been drawn from my bank account, but the software key hasnt been delivered and avast support doesnt respond, eventho I have sent 4 support requests over 11 days.

This is my last attempt to contact avast before I make an official police complaint regarding fraud against the company behind avast.com
« Last Edit: October 15, 2017, 03:51:06 PM by AvastCustomer 786 »

Offline Eddy

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Re: Problem with purchase of Avast Driver Update
« Reply #1 on: October 15, 2017, 03:54:01 PM »
As has been explained over and over again....
Each time you submit a new ticket about the same you will be put back to the bottom of the stack making you have to wait longer for a response.

Next you need to count in business days.
Current handling time is around 1-5 business days.

Did you check your avast account for the license file ?

Tools like this are a (if they are paid) waste of money.
Unless there is a problem that can only be solved by a fix in the drivers, there is no need at all to install other/newer drivers.

Offline AvastCustomer 786

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Re: Problem with purchase of Avast Driver Update
« Reply #2 on: October 15, 2017, 04:03:09 PM »
I have checked my avast account and theres no trace of this purchase, and the avast licence file doesnt include my purchase of avast driver update.

Offline Eddy

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Re: Problem with purchase of Avast Driver Update
« Reply #3 on: October 15, 2017, 04:51:24 PM »
You just have to waut till avast handles your ticket