Author Topic: I can't install avast free antivirus!!!!  (Read 1508 times)

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REDACTED

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I can't install avast free antivirus!!!!
« on: October 15, 2017, 07:52:35 PM »
I have been trying to install the antivirus many times but never managed to install it. This happens when trying to install other antivirus (avg). Here is the log:


2017-10-15 17:40:23.977Infoinstup[15616,5288]Command: '"C:\Users\Aadil\AppData\Local\Temp\_av_iup.tm~a14680\instup.exe" /cookie:mmm_fhp_dlp_000_119_a /edition:1 /ga_clientid:f4892073-edac-4bef-a374-a28f3b62550d /guid:d7612fb4-5d03-43f5-9bad-b4b4a0ec91a3 /prod:ais /sfx:lite /sfxstorage:C:\Users\Aadil\AppData\Local\Temp\_av_iup.tm~a14680'
2017-10-15 17:40:23.977Infoinstup[15616,5288]CPU: Intel(R) Core(TM) i7-4770 CPU @ 3.40GHz,8
2017-10-15 17:40:23.977Infoinstup[15616,5288]OS: Windows 10 (10.0.15063) x64
2017-10-15 17:40:23.977Infoinstup[15616,5288]Memory: 46% load. Phys:4194303/4194303K free, Page:4194303/4194303K free, Virt:4003264/4194176K free
2017-10-15 17:40:23.977Infoinstup[15616,5288]DISKs: C:\ - 293GB free / 628GB total
2017-10-15 17:40:23.977Infoinstup[15616,5288]DISKs: I:\ - 125GB free / 292GB total
2017-10-15 17:40:23.977Infoinstup[15616,5288]Running module version: instup.exe - '17.6.3625.0'
2017-10-15 17:40:23.977Infoinstup[15616,5288]Running module version: Instup.dll - '17.6.3625.0'
2017-10-15 17:40:23.977Infomutex[15616,5288]The ownership of the fallback mutex has been successfully taken.
2017-10-15 17:40:24.008Warningsettings[15616,5288]Did not find any values in file 'programData\avast5.ini'
2017-10-15 17:40:35.723Infoshepsync[15616,5288]Trying server IP address 'shepherd.ff.avast.com'
2017-10-15 17:40:36.232Infoshepsync[15616,5288]Config file successfully updated
2017-10-15 17:40:36.233Infoshepsync[15616,5288]Postpone interval was reset
2017-10-15 17:40:36.261Warningsettings[15616,18976]Did not find any values in file 'programData\burger_client.ini'
2017-10-15 17:40:36.265Infowizard[15616,5288]Running module version: HTMLayout.dll - '3.3.2.1'
2017-10-15 17:40:36.284Infowizard[15616,5288]Loaded module version: C:\Users\Aadil\AppData\Local\Temp\_av_iup.tm~a14680\HTMLayout.dll - '3.3.2.1'
2017-10-15 17:40:36.333Infowizard[15616,5288]Setup gui was successfully started.
2017-10-15 17:40:36.333Infoinstcore[15616,5288]Sfx setup update has started.
2017-10-15 17:40:36.339Infoservers[15616,5288]Server definition(s) loaded for 'C:\Users\Aadil\AppData\Local\Temp\_av_iup.tm~a14680\servers.def': 29 (maintenance:0)
2017-10-15 17:40:36.339Infoservers[15616,5288]ChooseServer: selected server 'Download t5730298 AVAST9 Server' with current url 'http://t5730298.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-10-15 17:40:51.360Errordldwrap[15616,5288]HttpGet: download failed with error 0x00002bdc!
2017-10-15 17:40:51.389Errordldwrap[15616,5288]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://t5730298.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 1
2017-10-15 17:40:51.419Infoservers[15616,5288]ChooseServer: selected server 'Download d0211227 AVAST9 Server' with current url 'http://d0211227.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-10-15 17:41:08.429Errordldwrap[15616,5288]HttpGet: download failed with error 0x00002bdc!
2017-10-15 17:41:08.462Errordldwrap[15616,5288]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://d0211227.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 2
2017-10-15 17:41:08.481Infoservers[15616,5288]ChooseServer: selected server 'Download h0637628 AVAST9 Server' with current url 'http://h0637628.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-10-15 17:41:25.509Errordldwrap[15616,5288]HttpGet: download failed with error 0x00002bdc!
2017-10-15 17:41:25.564Errordldwrap[15616,5288]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://h0637628.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 3
2017-10-15 17:41:25.591Infoservers[15616,5288]ChooseServer: selected server 'Download t3036159 AVAST9 Server' with current url 'http://t3036159.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-10-15 17:41:42.626Errordldwrap[15616,5288]HttpGet: download failed with error 0x00002bdc!
2017-10-15 17:41:42.675Errordldwrap[15616,5288]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://t3036159.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 4
2017-10-15 17:41:42.705Infoservers[15616,5288]ChooseServer: selected server 'Download z9820048 AVAST9 Server' with current url 'http://z9820048.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-10-15 17:41:59.741Errordldwrap[15616,5288]HttpGet: download failed with error 0x00002bdc!
2017-10-15 17:41:59.844Errordldwrap[15616,5288]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://z9820048.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 5
2017-10-15 17:41:59.884Infoservers[15616,5288]ChooseServer: selected server 'Download y9663457 AVAST9 Server' with current url 'http://y9663457.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-10-15 17:42:16.900Errordldwrap[15616,5288]HttpGet: download failed with error 0x00002bdc!
2017-10-15 17:42:16.929Errordldwrap[15616,5288]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://y9663457.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 6
2017-10-15 17:42:16.950Infoservers[15616,5288]ChooseServer: selected server 'Download h0637628 AVAST9 Server' with current url 'http://h0637628.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-10-15 17:42:34.016Errordldwrap[15616,5288]HttpGet: download failed with error 0x00002bdc!
2017-10-15 17:42:34.034Errordldwrap[15616,5288]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://h0637628.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 7
2017-10-15 17:42:34.077Infoservers[15616,5288]ChooseServer: selected server 'Download f5136535 AVAST9 Server' with current url 'http://f5136535.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-10-15 17:42:51.086Errordldwrap[15616,5288]HttpGet: download failed with error 0x00002bdc!
2017-10-15 17:42:51.119Errordldwrap[15616,5288]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://f5136535.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 8
2017-10-15 17:42:51.139Infoservers[15616,5288]ChooseServer: selected server 'Download z2217299 AVAST9 Server' with current url 'http://z2217299.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-10-15 17:43:08.188Errordldwrap[15616,5288]HttpGet: download failed with error 0x00002bdc!
2017-10-15 17:43:08.302Errordldwrap[15616,5288]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://z2217299.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 9
2017-10-15 17:43:08.347Infoservers[15616,5288]ChooseServer: selected server 'Download f5136535 AVAST9 Server' with current url 'http://f5136535.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-10-15 17:43:25.366Errordldwrap[15616,5288]HttpGet: download failed with error 0x00002bdc!
2017-10-15 17:43:25.393Errordldwrap[15616,5288]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://f5136535.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 10
2017-10-15 17:43:25.416Infoservers[15616,5288]ChooseServer: selected server 'Download r5525652 AVAST9 Server' with current url 'http://r5525652.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-10-15 17:43:27.420Infoservers[15616,5288]ChooseServer: selected server 'Download t3036159 AVAST9 Server' with current url 'http://t3036159.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-10-15 17:43:42.449Errordldwrap[15616,5288]HttpGet: download failed with error 0x00002bdc!
2017-10-15 17:43:42.503Errordldwrap[15616,5288]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://t3036159.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx'. Next try: 1
2017-10-15 17:43:42.526Infoservers[15616,5288]ChooseServer: selected server 'Download z9820048 AVAST9 Server' with current url 'http://z9820048.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-10-15 17:43:59.541Errordldwrap[15616,5288]HttpGet: download failed with error 0x00002bdc!
2017-10-15 17:43:59.561Errordldwrap[15616,5288]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://z9820048.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx'. Next try: 2
2017-10-15 17:43:59.584Infoservers[15616,5288]ChooseServer: selected server 'Download s4705686 AVAST9 Server' with current url 'http://s4705686.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-10-15 17:44:16.616Errordldwrap[15616,5288]HttpGet: download failed with error 0x00002bdc!
2017-10-15 17:44:16.637Errordldwrap[15616,5288]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://s4705686.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx'. Next try: 3
2017-10-15 17:44:16.655Infoservers[15616,5288]ChooseServer: selected server 'Download z9743321 AVAST9 Server' with current url 'http://z9743321.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-10-15 17:44:33.713Errordldwrap[15616,5288]HttpGet: download failed with error 0x00002bdc!
2017-10-15 17:44:33.755Errordldwrap[15616,5288]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://z9743321.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx'. Next try: 4
2017-10-15 17:44:33.788Infoservers[15616,5288]ChooseServer: selected server 'Download l5978727 AVAST9 Server' with current url 'http://l5978727.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-10-15 17:44:50.840Errordldwrap[15616,5288]HttpGet: download failed with error 0x00002bdc!
2017-10-15 17:44:50.866Errordldwrap[15616,5288]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://l5978727.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx'. Next try: 5
2017-10-15 17:44:50.889Infoservers[15616,5288]ChooseServer: selected server 'Download v6834318 AVAST9 Server' with current url 'http://v6834318.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-10-15 17:45:07.932Errordldwrap[15616,5288]HttpGet: download failed with error 0x00002bdc!
2017-10-15 17:45:08.100Errordldwrap[15616,5288]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://v6834318.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx'. Next try: 6
2017-10-15 17:45:08.125Infoservers[15616,5288]ChooseServer: selected server 'Download v6834318 AVAST9 Server' with current url 'http://v6834318.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-10-15 17:45:25.177Errordldwrap[15616,5288]HttpGet: download failed with error 0x00002bdc!
2017-10-15 17:45:25.200Errordldwrap[15616,5288]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://v6834318.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx'. Next try: 7
2017-10-15 17:45:25.219Infoservers[15616,5288]ChooseServer: selected server 'Download y9663457 AVAST9 Server' with current url 'http://y9663457.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-10-15 17:45:42.270Errordldwrap[15616,5288]HttpGet: download failed with error 0x00002bdc!
2017-10-15 17:45:42.295Errordldwrap[15616,5288]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://y9663457.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx'. Next try: 8
2017-10-15 17:45:42.318Infoservers[15616,5288]ChooseServer: selected server 'Download y9663457 AVAST9 Server' with current url 'http://y9663457.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-10-15 17:45:59.330Errordldwrap[15616,5288]HttpGet: download failed with error 0x00002bdc!
2017-10-15 17:45:59.354Errordldwrap[15616,5288]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://y9663457.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx'. Next try: 9
2017-10-15 17:45:59.378Infoservers[15616,5288]ChooseServer: selected server 'Download v4618535 AVAST9 Server' with current url 'http://v4618535.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-10-15 17:46:16.394Errordldwrap[15616,5288]HttpGet: download failed with error 0x00002bdc!
2017-10-15 17:46:16.412Errordldwrap[15616,5288]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://v4618535.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx'. Next try: 10
2017-10-15 17:46:16.431Infoservers[15616,5288]ChooseServer: selected server 'Download v6834318 AVAST9 Server' with current url 'http://v6834318.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-10-15 17:46:18.431Errorengine[15616,5288]LoadLatestProdAndParts: download product file 'prod-pgm.vpx' has failed. Status: 41227 (0x0000A10B) [Downloader system error]
2017-10-15 17:46:18.481Warningsettings[15616,18976]Did not find any values in file 'C:\ProgramData\AVAST Software\Avast\burger_client.ini'

Offline Eddy

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Re: I can't install avast free antivirus!!!!
« Reply #1 on: October 15, 2017, 08:03:08 PM »
Please (re)search before posting.
It has been explained that 41227 is a DNS error and that you have to change the DNS that you use.
The one from Google is working fine.

Offline Lisandro

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Re: I can't install avast free antivirus!!!!
« Reply #2 on: October 16, 2017, 01:51:34 AM »
Error 42227 = DNS error. Change your DNS to the one from Google and try again.
You'll find help here: http://www.thewindowsclub.com/how-to-change-dns-settings-in-windows-7-vista
The best things in life are free.

REDACTED

  • Guest
Re: I can't install avast free antivirus!!!!
« Reply #3 on: October 16, 2017, 09:52:56 AM »
Important notice: Using Google's DNS servers is a huge mistake, if you care about your privacy.