Author Topic: Avast locked my phone.  (Read 655 times)

0 Members and 1 Guest are viewing this topic.

Offline lissyh

  • Newbie
  • *
  • Posts: 2
Avast locked my phone.
« on: October 16, 2017, 10:18:19 PM »
I haven't got a pin to unlock it and I don't know what to do  :-\

I deleted the phone off my avast account too...:(

Offline Asyn

  • Avast √úberevangelist
  • Probably Bot
  • *****
  • Posts: 49358
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: Avast locked my phone.
« Reply #1 on: October 17, 2017, 05:06:33 AM »
Win 8.1 [x64] - Avast Premier 17.9.2320.Beta#2 - CC 5.37 [OD] - MCS [OD] - EEK [OD] - FF ESR 52.5.2 [NS5/uBO] - Thunderbird 52.5 [EM]
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen und Infos): https://forum.avast.com/index.php?topic=60523.0

Offline lissyh

  • Newbie
  • *
  • Posts: 2
Re: Avast locked my phone.
« Reply #2 on: October 17, 2017, 07:14:28 PM »
Thanks for helping but that didn't work on my account when I clicked my phone I didn't have those options so at the time I panicked and deleted my phone off the account...which now I think was a really bad decision :( also I tried to change my pin from the locked phone and each time I click it it has a Google chrome error :(

 Its a Samsung galaxy s6 edge if that helps.

Offline Tereza V.

  • Moderator
  • Poster
  • *
  • Posts: 454
Re: Avast locked my phone.
« Reply #3 on: October 26, 2017, 12:17:29 PM »
Hi, I was informed by a colleague from Support that he has contacted you via our ticket system. Please provide him with any useful details, he will find a solution for you.