Author Topic: "WE ARE SORRY, BUT DETAILED INFORMATION FOR DEVICE XXX IS CURRENTLY NOT AVAILABL  (Read 722 times)

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Offline petgutt

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"WE ARE SORRY, BUT DETAILED INFORMATION FOR DEVICE XXX IS CURRENTLY NOT AVAILABLE."
Why is this happening when clicking into my Device?
« Last Edit: October 18, 2017, 09:02:33 AM by petgutt »

Offline Asyn

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Info: Thanks for letting us know. We have experienced a corrupted database on the anti-theft backend, which broke the registration between device and server for some users. Turning anti-theft off and on again should fix the issue.
Win 8.1 [x64] - Avast Premier 17.9.2320.Beta#2 - CC 5.38 [OD] - MCS [OD] - EEK [OD] - FF ESR 52.5.2 [NS5/uBO] - Thunderbird 52.5 [EM]
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen und Infos): https://forum.avast.com/index.php?topic=60523.0

Offline petgutt

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How to turn it off and on?

Offline Asyn

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  • Merry Christmas..!!
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Win 8.1 [x64] - Avast Premier 17.9.2320.Beta#2 - CC 5.38 [OD] - MCS [OD] - EEK [OD] - FF ESR 52.5.2 [NS5/uBO] - Thunderbird 52.5 [EM]
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen und Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Jesse, Mobile Product Manager

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Hi all, we heard your complaints and tried to significantly reduce the popup ads on the dashboard in version 6.7. Please update and see if the experience is improved.

To fix the Anti-Theft issue, just open AMS > main menu > Anti-Theft > tap the switch near the top of the screen to turn the feature off > tap the switch again to turn it back on.

Hope that helps!