Author Topic: Avast cleanup have destroyed my debug register  (Read 2161 times)

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Offline alan.cart

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Avast cleanup have destroyed my debug register
« on: October 19, 2017, 12:19:42 AM »
In HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options

at nearly every entry the debug value is changed in

C:\Program Files\AVAST Software\Avast Cleanup\autoreactivator.exe"

It is a lot of work to find out and erase the keys

Thank Avast !

Offline Stellarman

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Re: Avast cleanup have destroyed my debug register
« Reply #1 on: October 19, 2017, 12:39:56 PM »
Hi,

we are deeply sorry about the damage we made and we would like to fix it.
Could you please specify what kind of information you had before in the Debugger registry keys? Was it something from another software or you had your own debugger setup there?

Also if you could provide us with the log files so we can investigate the root cause of your problem it would be appreciated!
They are located here: c:\ProgramData\AVAST Software\Tuneup\log\ and you can either upload them somewhere on your favourite cloud or you could use our FTP server ftp.avast.com/ftp/incoming/ and log in as anonymous user.

Thank you!

Offline gsoc

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Re: Avast cleanup have destroyed my debug register
« Reply #2 on: January 17, 2018, 03:12:23 AM »
Incredible. Same thing here on Windows 10 Home. This is not with Cleanup, but with straight Avast in a rather minimal setup.

Unfortunately `c:\ProgramData\AVAST Software\Tuneup\` doesn't exist...

This is a pretty serious problem and we need some attention on this right away.

Offline the.one

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Re: Avast cleanup have destroyed my debug register
« Reply #3 on: February 28, 2018, 11:16:02 PM »
The same thing happened to me with Window 7 Pro. Adobe Reader DX and SnagIt both stopped working. Whenever I'd try to open them I'd get "Windows cannot find 'c:\.....\AcroRd32.exe' or Windows cannot find 'c:\.....\snagit.exe'. I thought I had a virus and ran both Avast and Malwarebytes, both of which showed no infection. I tried uninstalling and reinstalling both programs. Nothing helped. Until, today, when I googled "Windows cannot find Acrobat reader" and found the answer on the Adobe forums: https://forums.adobe.com/thread/2262502

"AdorobatCorrect Answer
by Adorobat on Jan 13, 2017 5:48 AM
Could you please try the following steps:

1- Close Reader

2- Hold down Windows key and press R on your keyboard, this will bring up Run dialogue box.

3- Type regedit in the run dialogue box and hit Enter, click Yes when User Account Control pop-up appears.

4- Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options, delete the key AcroRd32.exe

5- Relaunch Reader"

As Alan.Cart discovered, the debug values for both had been set to C:\Program Files\AVAST Software\Avast Cleanup\autoreactivator.exe

I followed the procedure for both Acrobat Reader and Snagit and now both are running perfectly. I also checked to make sure those were the only keys affected.

I uninstalled Avast Cleanup after the first time I ran it because I noticed that it deleted or deactivated quite a few things. Fortunately, I had created a System restore point before running it and was able to repair most of the damage that Cleanup had created. Except, apparently the debug value problems.