Author Topic: Contact support by email  (Read 1846 times)

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Contact support by email
« on: October 22, 2017, 09:01:20 AM »
I have a problem with renewing my avast licence. How can I send an email detailing my problem to someone who can help? I have tried using the online support but always end up getting a phone number to ring. As I am in Australia, this is not feasible.
Can some one give me a email address to use please?
Thanks

Offline Asyn

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Re: Contact support by email
« Reply #1 on: October 22, 2017, 09:08:38 AM »
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Raeken

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Re: Contact support by email
« Reply #2 on: October 22, 2017, 09:11:45 AM »
The support seems to be "changing" and the old support page doesn't exist anymore.
But you can contact them here: https://support.avast.com/en-us/contact

Keep in mind that they can take a few days to handle your situation. At least it was how the things used to work.
I don't know if they changed it with this "new support page".

Good luck!  ;)
Windows 11 Pro - Version 21H2 - 64 Bits | Avast SecureLine VPN - Standalone

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Re: Contact support by email
« Reply #3 on: October 22, 2017, 09:27:28 AM »
Thanks for your replies but I followed both links and and using the "Billing, payment, or license issues" option,ended up with a US number to ring.
I eventually tried using the "Request a refund" option and was able to send details of my issue.
It will be intersting to see if I get a reply.
Thanks

Offline Asyn

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Re: Contact support by email
« Reply #4 on: October 22, 2017, 09:33:51 AM »
...ended up with a US number to ring.
There's a dropdown menu, see screenshot.
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

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Re: Contact support by email
« Reply #5 on: October 22, 2017, 10:09:42 AM »
Thanks, I missed that

Offline Asyn

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Re: Contact support by email
« Reply #6 on: October 23, 2017, 04:01:20 AM »
You're welcome.
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0