how about phoning? did you get the solution? they said "Our premium tech support is here for you 24/7 for a free consultation"
I am having fun just trying to find their page that let me submit info to them on their page..
It's like the redefining of their support page is only making me feel like i am being given the run around.. i paid for the product, they sent all the order numbers and expect you to know which one to enter. when i could have put the wrong order number in the BPay system..
I am just getting overwhelmed at the moment from the lack of support and how difficult it is to just contact them about it, it is amazing..
My avast subscription ran out two weeks ago, while i still have VPN which is not on my account for some strange and unknown reason.. and avast secureline which is subscribed till 04/02/2018..
And as people can see, i had paid for my subscription via BPay and have not received confirmation of such renewal..