Author Topic: Avast no longer compatible with the new Windows 10 1709 Security center?  (Read 2121 times)

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Offline black_coffee

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After updating Windows 10 Fall Creators Update,
the Windows Defender Security Center Virus and Threat Protection no longer able to show the avast free status
"status unavailable, open avast antivirus for information"
I already try https://support.avast.com/en-us/article/81/ and make sure Avast is active by following the tutorial here https://support.avast.com/en-us/article/34/
Is there something I missed or does Avast no longer compatible with the new Windows 10 Fall Creators Update Security Center?
i7-7500U/ 16GB RAM/ 512GB SSD/ Windows 10 Pro v1709 64bit

Online DavidR

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Re: Avast no longer compatible with the new Windows 10 1709 Security center?
« Reply #1 on: October 28, 2017, 12:03:06 AM »
I have the Windows 10 Fall Creators Update on my win10 laptop and no issues.

That said in theory I should be more likely to experience any compatibility as I'm not using the latest avast free version (using version 17.5.2303) on this laptop. I tend to hang back on avast program updates this win10 laptop, whilst I do my testing on my winXP desktop; I have a much more robust backup and recovery strategy on the desktop.
Core2Duo E8300/ 4GB Ram/ WinXP ProSP3/ avast! free 17.8.2318/ Outpost Firewall Pro9.3/ Firefox 52.5.2 ESR, uBlock Origin, RequestPolicy/ MailWasher Pro7.8.0/ DropMyRights/ WinPatrol+/ Drive Image 7.1/ SnagIt 10.0/ avast! mobile security

Offline black_coffee

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Re: Avast no longer compatible with the new Windows 10 1709 Security center?
« Reply #2 on: October 28, 2017, 10:09:18 AM »
Thanks for your kind reply,
just tried uninstall using avast clear and re-install avast Free,
but seems my Windows Defender Security Center still unable to provide avast status :
Avast Antivirus is installed as an antivirus provider.
Status unavailable, open Avast Antivirus for information.
Maybe someday I figure out myself whats wrong, for now, though Windows Defender Security Center can't provide avast status, it seems avast is running fine
i7-7500U/ 16GB RAM/ 512GB SSD/ Windows 10 Pro v1709 64bit

Online DavidR

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Re: Avast no longer compatible with the new Windows 10 1709 Security center?
« Reply #3 on: October 28, 2017, 11:11:44 AM »
If you look at my image, you will see that it is essentially the same as yours and my avast is working correctly, that is the more important issue and the Windows Defender Security Centre is saying 'Your Device is being protected'.  It recognises that you have avast installed but it is unable to report the status, this is more an issue with the Windows Defender Security Centre than Avast.

When a 3rd party AV is installed Windows Defender should be disabled by windows.

The avast tray icon should show its status, if there is an issue the icon should change to reflect its condition.
Core2Duo E8300/ 4GB Ram/ WinXP ProSP3/ avast! free 17.8.2318/ Outpost Firewall Pro9.3/ Firefox 52.5.2 ESR, uBlock Origin, RequestPolicy/ MailWasher Pro7.8.0/ DropMyRights/ WinPatrol+/ Drive Image 7.1/ SnagIt 10.0/ avast! mobile security

Offline Daniel966

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Re: Avast no longer compatible with the new Windows 10 1709 Security center?
« Reply #4 on: October 28, 2017, 12:56:35 PM »
Bonjour,
1)- J'ai le  problème suivant avec ma version "Internet Sécurity" sous Win10 (x 64) Famille -1709 Fall Créators ! La roue du scan tourne mais le compteur d'avancement reste à "0%" ?? Y-a-il un problème de mise à jour ou de compatibilité ??
2)- Comment supprimer de mon compte des appareils en doublons ou n'existant plus ?? Merci d'avance pour les réponses ....cordialement DANY

Offline Pondus

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Re: Avast no longer compatible with the new Windows 10 1709 Security center?
« Reply #5 on: October 28, 2017, 01:03:20 PM »
Bonjour,
1)- J'ai le  problème suivant avec ma version "Internet Sécurity" sous Win10 (x 64) Famille -1709 Fall Créators ! La roue du scan tourne mais le compteur d'avancement reste à "0%" ?? Y-a-il un problème de mise à jour ou de compatibilité ??
2)- Comment supprimer de mon compte des appareils en doublons ou n'existant plus ?? Merci d'avance pour les réponses ....cordialement DANY
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Offline bob3160

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Re: Avast no longer compatible with the new Windows 10 1709 Security center?
« Reply #6 on: October 28, 2017, 04:36:53 PM »
Thanks for your kind reply,
just tried uninstall using avast clear and re-install avast Free,
but seems my Windows Defender Security Center still unable to provide avast status :
Avast Antivirus is installed as an antivirus provider.
Status unavailable, open Avast Antivirus for information.
Maybe someday I figure out myself whats wrong, for now, though Windows Defender Security Center can't provide avast status, it seems avast is running fine

All Defender is telling you that it isn't your protection. Avast is protecting you and,
if you click on the link they provide, you'll open up Avast where you'll get your information.
Free avast! Security Seminar: http://www.authorstream.com/Presentation/bob3160-1425909-protecting-yourself/    -  Important: http://www.organdonor.gov/ -- My Blog: http://bob3160.blogspot.com/ - Win 10 Pro v1703 64bit, 8 Gig Ram, AvastFree 17.6.2307, WinPatrol, Unchecky How to Successfully Install Avast http://goo.gl/VLXde

Offline black_coffee

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Re: Avast no longer compatible with the new Windows 10 1709 Security center?
« Reply #7 on: November 01, 2017, 11:35:14 AM »
Sorry for the late reply and thanks for all the reply.
Seems it's just another one of the 1709 update bug, my friend who using paid Sophos antivirus and one other who use bitdefender free also having the same issue,
When I search on windows forum I bump into this https://answers.microsoft.com/en-us/windows/forum/windows_10-security/bit-defender-anti-virus-made-unavailable-after/4b8c1d90-8dfd-4745-bee7-0b92c252b643
I'm not a tech savvy, so, sorry I trouble you guys with this post and again thanks for the kind reply from all
i7-7500U/ 16GB RAM/ 512GB SSD/ Windows 10 Pro v1709 64bit

Online DavidR

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Re: Avast no longer compatible with the new Windows 10 1709 Security center?
« Reply #8 on: November 01, 2017, 12:24:43 PM »
You're welcome.

Very interesting that the Microsoft solution is:
Quote from: from answers.microsof.com article
I would like to recommend that you use Microsoft Security Essentials and Windows Defender to protect your Computer.

No way, they broke it now they want you to use their product ;)
Core2Duo E8300/ 4GB Ram/ WinXP ProSP3/ avast! free 17.8.2318/ Outpost Firewall Pro9.3/ Firefox 52.5.2 ESR, uBlock Origin, RequestPolicy/ MailWasher Pro7.8.0/ DropMyRights/ WinPatrol+/ Drive Image 7.1/ SnagIt 10.0/ avast! mobile security

Offline MartinZ

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Re: Avast no longer compatible with the new Windows 10 1709 Security center?
« Reply #9 on: November 01, 2017, 12:55:22 PM »
This should be fixed in next Avast version.

Online DavidR

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Re: Avast no longer compatible with the new Windows 10 1709 Security center?
« Reply #10 on: November 01, 2017, 04:42:11 PM »
Thanks for the clarification Martin.
Core2Duo E8300/ 4GB Ram/ WinXP ProSP3/ avast! free 17.8.2318/ Outpost Firewall Pro9.3/ Firefox 52.5.2 ESR, uBlock Origin, RequestPolicy/ MailWasher Pro7.8.0/ DropMyRights/ WinPatrol+/ Drive Image 7.1/ SnagIt 10.0/ avast! mobile security

Offline idigweeds

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Re: Avast no longer compatible with the new Windows 10 1709 Security center?
« Reply #11 on: November 01, 2017, 11:59:33 PM »
This should be fixed in next Avast version.

Downloaded the latest Avast version today.  It is still unable to display Avast's status.

Offline bob3160

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Re: Avast no longer compatible with the new Windows 10 1709 Security center?
« Reply #12 on: November 02, 2017, 12:00:42 AM »
This should be fixed in next Avast version.

Downloaded the latest Avast version today.  It is still unable to display Avast's status.
You downloaded the current version. The fix is slated for the next version.
Free avast! Security Seminar: http://www.authorstream.com/Presentation/bob3160-1425909-protecting-yourself/    -  Important: http://www.organdonor.gov/ -- My Blog: http://bob3160.blogspot.com/ - Win 10 Pro v1703 64bit, 8 Gig Ram, AvastFree 17.6.2307, WinPatrol, Unchecky How to Successfully Install Avast http://goo.gl/VLXde

Offline Asyn

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Re: Avast no longer compatible with the new Windows 10 1709 Security center?
« Reply #13 on: November 02, 2017, 04:49:43 AM »
This should be fixed in next Avast version.
Downloaded the latest Avast version today.  It is still unable to display Avast's status.
You could try the latest beta: https://forum.avast.com/index.php?board=15
Win 8.1 [x64] - Avast Premier 17.9.2321.Beta#3 - CC 5.38 [OD] - MCS [OD] - EEK [OD] - FF ESR 52.5.2 [NS5/uBO] - Thunderbird 52.5 [EM]
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Offline black_coffee

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Re: Avast no longer compatible with the new Windows 10 1709 Security center?
« Reply #14 on: November 03, 2017, 06:08:51 PM »
BTW, I forgot to mention,
before, while I was searching around, I bump into this web,
don't know why, but I feel it's just not right coz after I finish scrolling down and read, a message pop up from the web to install that software mention on it,
I'm not sure though, cause avast web shield o.k with it and doesn't block it, here's the link http://pcdir.net/microsoft-security/microsoft-security-essentials-vs-avast-home.html
Don't know should I brought this up or not, but it keep buging me, so I'm sorry in advance and thanks
i7-7500U/ 16GB RAM/ 512GB SSD/ Windows 10 Pro v1709 64bit