Laptop is Extremely slow when loading web pages!!!

[REDACTED]

I have run a MalWareBytes and an Avast Scan and nothing was detected on either one.  At first I thought it was because we moved and now have slower internet but my husbands laptop seems to be doing well and he usually has multiple browsers open at one time.  I have a HP ENVY and am running Windows 10.  Sometimes I have to click reload for something to load.

[Pondus]

Clear browser crap with this    https://www.malwarebytes.com/adwcleaner/

Any change ?

[REDACTED]

Will try that in just a bit.  Finally got FRST to diownload!  Am attaching files.

[REDACTED]

Well for whatever reason the adwcleaner is going to take 30 minutes to download.

[REDACTED]

Wow!!!! The Adwcleaner seemed to have done the trick!!!!  Thank you very very much!!!!
Linda

[dbrisendine]

Can you please post attach the AdwCleaner[C0].txt log file?  Thank you.

[REDACTED]

I didn't think to attach it earlier.  I think it read all was ok.  Thanks!!!

[Sass Drake]

One more thing.

• Open Notepad (click Start button -> type notepad.exe -> press Enter)
• Copy text from code block below and paste it into Notepad

Code: [Select]

CHR NewTab: Default ->  Not-active:"chrome-extension://fbbnihfalekonbonghmnficmklijeoop/newtab.html"

• Go to File -> Save As
• Make sure that  UTF-8 is selected as Encoding (left side of Save button)
• Save it as fixlist.txt on Desktop
• Open again FRST and click on button Fix
• Wait until FRST finishes
• fixlog.txt should be genereted and opened. Attach it your post and wait further instructions.

[REDACTED]

When I open Notepad there is no place that says start.  Am I supposed to open one of the reports that I sent in?

[Pondus]

When I open Notepad there is no place that says start.  Am I supposed to open one of the reports that I sent in?

He means the (windows)  start button in lower left corner of your desktop   

Anyway if you already have notepad open, just continue ....

[REDACTED]

Ok, I have attached the "fixlog txt"

[Sass Drake]

Good. That's it.

• The following will implement some post-cleanup procedures:

=> Please download DelFix by Xplode to your Desktop.
Run the tool and check the following boxes below;
Remove disinfection tools
Create registry backup
Purge System Restore
Click Run button and wait a few seconds for the programme completes his work.
At this point all the tools we used here should be gone. Tool will create an report for you (C:\DelFix.txt)

The tool will also record healthy state of registry and make a backup using ERUNT program in %windir%\ERUNT\DelFix
Tool deletes old system restore points and create a fresh system restore point after cleaning.

[REDACTED]

Thank you everyone!!!

[Larry193]

@SASS DRAKE

Why would you suggest to purge system restore points? Aren't they important in case of some crazy incident?

Thanks

[Pondus]

@SASS DRAKE

Why would you suggest to purge system restore points? Aren't they important in case of some crazy incident?

Thanks

You remove old and get new fresh one