Author Topic: Install failure  (Read 1004 times)

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Install failure
« on: November 06, 2017, 12:50:08 AM »
I uninstalled Kaspersky and thought I would give the Avast free a trial. It won't install. I have the log file. Appreciate any suggestions.

2017-11-05 23:43:04.398Infoinstup[7344,9948]Command: '"C:\Users\RICHAR~1\AppData\Local\Temp\_av_iup.tm~a07300\instup.exe" /edition:1 /ga_clientid:f38d4c9b-5bed-49a5-ab7f-a1494dc54491 /guid:1db0e8e6-c44c-48c0-857a-9b24ec5625bc /prod:ais /sfx:lite /sfxstorage:C:\Users\RICHAR~1\AppData\Local\Temp\_av_iup.tm~a07300'
2017-11-05 23:43:04.398Infoinstup[7344,9948]CPU: AMD FX(tm)-6300 Six-Core Processor             ,6
2017-11-05 23:43:04.398Infoinstup[7344,9948]OS: Windows 10 (10.0.15063) x64
2017-11-05 23:43:04.398Infoinstup[7344,9948]Memory: 20% load. Phys:4194303/4194303K free, Page:4194303/4194303K free, Virt:4000260/4194176K free
2017-11-05 23:43:04.398Infoinstup[7344,9948]DISKs: C:\ - 152GB free / 223GB total
2017-11-05 23:43:04.398Infoinstup[7344,9948]DISKs: E:\ - 834GB free / 931GB total
2017-11-05 23:43:04.398Infoinstup[7344,9948]DISKs: F:\ - 102GB free / 931GB total
2017-11-05 23:43:04.398Infoinstup[7344,9948]Running module version: instup.exe - '17.7.3660.0'
2017-11-05 23:43:04.398Infoinstup[7344,9948]Running module version: Instup.dll - '17.7.3660.0'
2017-11-05 23:43:04.399Infomutex[7344,9948]The ownership of the fallback mutex has been successfully taken.
2017-11-05 23:43:04.419Warningsettings[7344,9948]Did not find any values in file 'programData\avast5.ini'
2017-11-05 23:43:04.436Infoshepsync[7344,9948]Trying server IP address '77.234.46.23'
2017-11-05 23:43:04.642Infoshepsync[7344,9948]Config file successfully updated
2017-11-05 23:43:04.642Infoshepsync[7344,9948]Postpone interval was reset
2017-11-05 23:43:04.658Warningsettings[7344,5168]Did not find any values in file 'programData\burger_client.ini'
2017-11-05 23:43:04.658Infowizard[7344,9948]Running module version: HTMLayout.dll - '3.3.2.1'
2017-11-05 23:43:04.675Infowizard[7344,9948]Loaded module version: C:\Users\RICHAR~1\AppData\Local\Temp\_av_iup.tm~a07300\HTMLayout.dll - '3.3.2.1'
2017-11-05 23:43:04.711Infowizard[7344,9948]Setup gui was successfully started.

Offline pk

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Re: Install failure
« Reply #1 on: November 06, 2017, 09:29:44 AM »
Is this setup log complete? I don't see any error, or failure message there. Does Avast setup display something? Thanks.