Author Topic: Avast is blocking Juicebox Builder Lite  (Read 1045 times)

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Avast is blocking Juicebox Builder Lite
« on: November 08, 2017, 07:26:03 PM »
I use Adobe AIR based "Juicebox Builder Lite" to create photo galleries for the web.  Recently it stopped working.  I find that if I temporarily disable Avast Internet Security the app works fine.  I have not been able to figure out what part of Avast is blocking this program or how to get it to allow the program to run.  Any suggestions will be appreciated.

Offline Pete from Avast

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Re: Avast is blocking Juicebox Builder Lite
« Reply #1 on: November 08, 2017, 10:27:27 PM »
 Have you tried adding an exclusion for the program in Avast settings?

You can also submit false positives here: https://www.avast.com/false-positive-file-form.php

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Re: Avast is blocking Juicebox Builder Lite
« Reply #2 on: November 09, 2017, 12:19:21 AM »
I excluded both Juicebox Builder and Adobe Air.  The program still will not run when Avast is enabled.  I disabled each shield individually and found that it is the Ransomware shield that is causing the problem.  There does not seem to be any exclusion option for that one.
« Last Edit: November 09, 2017, 12:26:58 AM by hew39 »

Offline Asyn

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Re: Avast is blocking Juicebox Builder Lite
« Reply #3 on: November 09, 2017, 05:09:15 AM »
I excluded both Juicebox Builder and Adobe Air.  The program still will not run when Avast is enabled.  I disabled each shield individually and found that it is the Ransomware shield that is causing the problem.  There does not seem to be any exclusion option for that one.
-> https://support.avast.com/article/168/ (Excluding files/websites)
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0