Author Topic: Refund after auto-renewal - Have filled out forms and cancelled auto-renewal  (Read 1075 times)

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Offline qbkrueger

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I had purchased Avast on an older laptop, and did not receive an email warning me of auto-renewal. Since last year I have purchased a new laptop, and our school offers us free anti-virus and I am using that. I did not want avast, and I do not want it now. I have filled out a refund request many times since the auto-renewal and in over a week have not heard anything back. I have not activated the license for the new product and am still looking for a refund.

The avast request number for my first refund request was 05606308

 

Offline bob3160

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I had purchased Avast on an older laptop, and did not receive an email warning me of auto-renewal. Since last year I have purchased a new laptop, and our school offers us free anti-virus and I am using that. I did not want avast, and I do not want it now. I have filled out a refund request many times since the auto-renewal and in over a week have not heard anything back. I have not activated the license for the new product and am still looking for a refund.

The avast request number for my first refund request was 05606308
I've reported this post to Avast. Please realize that each new submission restarts the wait time all over again.

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Offline qbkrueger

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Thank you, I appreciate it. Just figured that "We will contact you shortly" in reference to my refund request meant within a day or two. Trying not to surpass the 30 day money back mark. Thanks again.

Offline DavidR

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The crucial date is when you requested the refund, if that is within the 30 day refund period then you will get your refund.
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Offline qbkrueger

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I did it the day after haha Thank you!

Offline DavidR

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You're welcome.
Windows 10 Home 2004 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 21.3.2459 (build 21.3.6164.561) UI 1.0.609/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security