Avast community forum
Home
Help
Search
Login
Register
Avast WEBforum
»
Consumer Products
»
Avast SecureLine VPN
»
Avast SecureLine VPN for Windows
»
Renewing licence don't work
« previous
next »
Print
Pages: [
1
]
Go Down
Author
Topic: Renewing licence don't work (Read 2687 times)
0 Members and 1 Guest are viewing this topic.
REDACTED
Guest
Renewing licence don't work
«
on:
November 05, 2017, 12:38:56 PM »
Two days ago I renewed my licence for Securline VPN. Now my computer won't connect: 'The server has refused your licence file'. The status-screen says: 'Status abonnement: Active, valueable until 01-11-2019 (726 days remaining).
?? Status correct but licence-file refused
? What to do?
?
Who can help please!
(all text translated from Dutch into English).
Logged
Raeken
Deutsch living in France
Sr. Member
Posts: 259
Re: Renewing licence don't work
«
Reply #1 on:
November 05, 2017, 02:25:31 PM »
Hello!
You can contact support:
https://support.avast.com/en-us/contact/
But, keep in mind that they can take a few days to handle your situation.
Is your Secureline the built in (in Avast Antivirus) or standalone version?
Did you try to download your license again and insert it again? (you'll find it here:
https://my.avast.com/en-us/#licenses
)
Good luck!
«
Last Edit: November 05, 2017, 02:27:52 PM by Raeken
»
Logged
Windows 11 Pro - Version 21H2 - 64 Bits | Avast SecureLine VPN - Standalone
REDACTED
Guest
Re: Renewing licence don't work
«
Reply #2 on:
November 05, 2017, 02:43:59 PM »
Tnx, I shall contact them. It is a built-in version, I downloaded the licence again (and tried to insert), everytime Avast says 'OK', but the file is still refused.
Logged
Print
Pages: [
1
]
Go Up
« previous
next »
Avast WEBforum
»
Consumer Products
»
Avast SecureLine VPN
»
Avast SecureLine VPN for Windows
»
Renewing licence don't work