Author Topic: Mail Shield does not scan any email  (Read 1075 times)

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Offline biggetjeindewei

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Mail Shield does not scan any email
« on: January 20, 2018, 06:07:11 PM »
Dear all,

I'm running Avast Security on my iMac (macOS High Sierra).
When I open the app, all seems running well. Also File Shield and Web Shield are constantly scanning files.

However, Mail Shield does not seem to scan any email. It's constantly showing "scanned files: 0"

How to make Mail Shield scanning my incoming emails?

Offline Asyn

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Re: Mail Shield does not scan any email
« Reply #1 on: January 20, 2018, 06:08:22 PM »
W8.1 [x64] - Avast PremSec 21.4.2463.B4i [UI.617] - EEK - Firefox ESR 78.10.1 [NS/uBO/PB] - TB 78.10.1
Avast-Tools: Secure Browser 90.1 - Cleanup 21.1 - SecureLine 5.11 - Driver Updater 21.1 - CCleaner 5.78
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Pondus

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Re: Mail Shield does not scan any email
« Reply #2 on: January 20, 2018, 06:41:40 PM »
Mail shield only work if you read your mail using a  mail client.
If you read your mail using your browser and log in then it is checked by web shield


Offline biggetjeindewei

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Re: Mail Shield does not scan any email
« Reply #3 on: January 20, 2018, 06:56:36 PM »
I forgot to mention; I'm reading my email in Mail (standard Apple mail client).
Mail is connecting to several gmail accounts that I have plus an iCloud mail account.

However, Mail Shield is not scanning....

Offline Asyn

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Re: Mail Shield does not scan any email
« Reply #4 on: January 20, 2018, 06:58:29 PM »
Follow the link in Reply #1.
W8.1 [x64] - Avast PremSec 21.4.2463.B4i [UI.617] - EEK - Firefox ESR 78.10.1 [NS/uBO/PB] - TB 78.10.1
Avast-Tools: Secure Browser 90.1 - Cleanup 21.1 - SecureLine 5.11 - Driver Updater 21.1 - CCleaner 5.78
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Pondus

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Re: Mail Shield does not scan any email
« Reply #5 on: January 20, 2018, 07:08:03 PM »
I forgot to mention; I'm reading my email in Mail (standard Apple mail client).
Mail is connecting to several gmail accounts that I have plus an iCloud mail account.

However, Mail Shield is not scanning....
Maybe it is not supported?

You find out asking in Mac forum section .... link posted above


Offline biggetjeindewei

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Re: Mail Shield does not scan any email
« Reply #6 on: January 20, 2018, 07:55:15 PM »
Ah, I didn't noticed there is a separate Mac sub-forum.
I will post my question there. Thanks

ps: I'm I the only one who find the Verification letters extremely hard to read (new on the forum...)?

Offline Asyn

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Re: Mail Shield does not scan any email
« Reply #7 on: January 20, 2018, 07:57:44 PM »
ps: I'm I the only one who find the Verification letters extremely hard to read (new on the forum...)?
Captcha is only needed for your first 3 posts. (Spam protection)
W8.1 [x64] - Avast PremSec 21.4.2463.B4i [UI.617] - EEK - Firefox ESR 78.10.1 [NS/uBO/PB] - TB 78.10.1
Avast-Tools: Secure Browser 90.1 - Cleanup 21.1 - SecureLine 5.11 - Driver Updater 21.1 - CCleaner 5.78
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0