Author Topic: how do i retrieve lost files deleted by avast cleanup premium in download folder  (Read 20087 times)

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Offline bob3160

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So Still nothing from avast on a recovery solution ??? ??? ?only thing i have from them is a reminder that my subscription is due, over 2000 photo's gone and about another 1000 files, but don't worry i bet if and thats a big IF i renew they would have come up with a recovery link pft

Avast you need to get your arse in gear and sort this, it should not have been relesead untill this was complete >:(
Sorry that you lost the files but, it was you who authorize the removal of those files.

Wondered when your smart arse remarks would follow, no shit sherlock, yes i should have checked but like so many others didn't, but the fact there has been no responce from Avast on a fix, it's ok them putting links on for some crap recovery program,

But thanks for your input
Herc's the last comment from this "smart arse". I personally don't see anything that needs to be fixed. I can see an additional warning being offered to make the user aware of the impact of their decision to delete certain folder and files. It is still the user who makes the final decision and therefore their responsibility.
(Another reason why backing up files is important.)
« Last Edit: January 11, 2018, 08:58:27 PM by bob3160 »
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Offline Mick30

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Herc's the last comment from this "smart arse". I personally don't see anything that needs to be fixed. I can see an additional warning being offered to make the user aware of the impact of their decision to delete certain folder and files. It is still the user who makes the final decision and therefore their responsibility.
(Another reason why backing up files is important.)
[/quote]

"It is still the user who makes the final decision and therefore their responsibility"  correct and is it not Avast's responsibility to try and sort a fix out?, even if they did release a program with no restore function in the first place??

Offline bob3160

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Not all things in life have a "restore point". If you jump off the bridge, you wind up in the water. No do over.
I'm finished with this topic.
« Last Edit: January 14, 2018, 04:53:23 PM by bob3160 »
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Offline Vi Suri

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I have just lost everything that was in my download folder.
This is absolutely unacceptable !!! Especially because the program says that it "will not delete the files, just the history".
If you are working on a fix, could you, at least, be responsible people and disable this functionality ????? Or change the message ?
I am enraged !

Offline pnoboy80

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You're absolutely correct. This garbage product was supposed to delete temp files and history, NOT the files out of the Downloads folder. Recuva will only restore files which haven't been written over so the sooner you run it, the better. Avast devs are well aware of this issue too. Even if they couldn't fix the problem (THEY CAN!), they could at least remove the false statement that your files won't be touched.

Offline Mick30

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Try DiskDigger, i have got some of my photo's back (not all)

Shame we have to resort to other programs when we have paid Avast for many years and their still sat there with no input, will be the last time i renew my avast after a lot of years

Wait for it!!!!

Offline bob3160

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Just to clarify, The user makes the selection to delete the download folder. It is not selected by default.
Here's what avast replied when I reported this complaint:
"Hi Norbert. Thanks for the information. We are aware of this problem (misunderstanding - Download folder is not selected by default for the cleaning - user has to do it manually).  We are gonna fix it in next release where we will emphasis that cleaning download folder might be possibly unwanted action."
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Offline rnjrupert

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It appears that Avast has acknowledged that they should have placed a "Second Chance" option or some warnings into their program.  I have used a lot of applications that has that type of option or warning.

Offline bob3160

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It appears that Avast has acknowledged that they should have placed a "Second Chance" option or some warnings into their program.  I have used a lot of applications that has that type of option or warning.
I guess you read what you wanted to see even if that's not exactly what was quoted. :)
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Offline michael1363

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The real issue here is that Avast considers the Download folder to be some kind of temporary windows folder. It has never been this for users or for Windows itself. It is the default for Microsoft downloads as well as most other programs.
When I checked out the 'clean' feature and it gave me 75Gb I knew it was wrong. As a regular CCleaner user I expected a couple of gbyte at the most.  Maybe they have it in there because the numbers look So Impressive.....

Offline bob3160

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The real issue here is that Avast considers the Download folder to be some kind of temporary windows folder. It has never been this for users or for Windows itself. It is the default for Microsoft downloads as well as most other programs.
When I checked out the 'clean' feature and it gave me 75Gb I knew it was wrong. As a regular CCleaner user I expected a couple of gbyte at the most.  Maybe they have it in there because the numbers look So Impressive.....
In most instances, once you've downloaded the installer and then installed a program, that file really is not needed any more.
Dome of us use that folder for more than just installation programs. If that's the case, then this is not a folder you want to empty.
I certainly would never allow that folder to be emptied.
To be fair, there are other clean up tools that also select the Downloads Folder as a folder to clean.
It is still up to the user to verify as to allow or not allow any cleaning function before it actually happens.
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Offline Tim309

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We also ran Cleanup Premium and it deleted files to run Paint Shop Pro 7 and network connectivity.  Will not renew.  Product is not safe to use!

Offline Dwight15

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It deleted 8gb of my photos from the last year of my life pics of my rebuild on all my cars and my family that i fell into and it deleted every memory i have of them and my dog that was killed by the sherifs department wrongfully accused.  This app has deleted memories and job history that are very important to me and will ruin me for ever cause i cant get them back . Right after it charged my paypal acount without my authorization i didnt want premium . Now that i think about it the dam app deleted files when i first download it videos of my grandfather that past away and videos of me and my dad that just killed himself a month ago . I want to sue or start a lawsuit aginst this horrible company

Offline bob3160

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It deleted 8gb of my photos from the last year of my life pics of my rebuild on all my cars and my family that i fell into and it deleted every memory i have of them and my dog that was killed by the sherifs department wrongfully accused.  This app has deleted memories and job history that are very important to me and will ruin me for ever cause i cant get them back . Right after it charged my paypal acount without my authorization i didnt want premium . Now that i think about it the dam app deleted files when i first download it videos of my grandfather that past away and videos of me and my dad that just killed himself a month ago . I want to sue or start a lawsuit aginst this horrible company
Sorry your information is deleted. Where are your backups ??? Why didn't you verify what would be erased before giving permission to allow it to happen ???
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Offline Gary244

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I ran this program last Dec and realised how much had been deleted!!  And I have just seen that it has deleted photos from a folder folder that it should not have done!  The folder was ThisPC/Pictures/video.  This I used for clips taken form vids with VLC and the picture grabber thats in VLC.  I had HUNDREDS of photos (.jpg) and they are ALL gone!!  Used that Recuva and it found 9 of them??!!  Utter rubbish.  Avast should be ashamed of themselves.