All my system restore points and ISOs were deleted by the software. I just trusted the cleanup premium that its removing hidden malware and spam that i am not aware of. I am not the only person with that experienced loss of files with this software. Again it was just the trust i had with Avast in general. I was getting a pop up frequently saying my pc is being slowed down almost every hour. I had no idea the software had the power to remove much more and especially permanently.
Hello,
I am really sorry that you ended up in this situation while using our product. It is definitely not our intention to cause any kind of damage to our users.
However as was already mentioned by bob3160 we do not delete any user files automatically without your consent. We just show you the folders and places on your hard drive where you have files you could potentially delete to save space, however the final decision is yours. When it comes to the Download folder we are fully aware that there are usually all kind of files and some of them might be valuable for the users, that's why there is a warning dialog you have to confirm to complete the deletion process.
Also regarding the restore points we do not delete all of them but we always keep the last one.
Anyway since Cleanup is unfortunately still missing a feature which would be able to restore deleted files, I could recommend you to download Piriform Recuva software from here:
https://www.piriform.com/recuva to restore your deleted files.
I hope you will be able to restore most of your lost files.
Regards.