Author Topic: Avast Cleanup and Jumpshot/GrimeFighter support  (Read 352 times)

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Offline navilor

  • Newbie
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  • Posts: 13
Avast Cleanup and Jumpshot/GrimeFighter support
« on: November 13, 2017, 01:57:03 AM »
Years ago I was a backer for a project called Jumpshot on Kickstarter. Eventually that group sold their technology to Avast and everyone who was a backer of Jumpshot were entitled to a free 1 to 1 lifetime subscription to what Avast then called GrimeFighter.

https://www.kickstarter.com/projects/thejumpshot/jumpshot-a-new-weapon-to-battle-pc-frustration/posts/606325

I have used that feature periodically, however today I no longer have access to the free lifetime subscription. Note that this should be visible at the account level even when using the free version of Avast. I no longer see this in my account and am prompted to enter a key to enable Avast Cleanup in their GUI.

The thread below shows initial problems getting access to GrimeFighter when it was first added to Avast.
https://forum.avast.com/index.php?topic=161854.0

Does anyone know how can I contact Avast support to regain the free lifetime cleaning feature?

Offline Stellarman

  • Avast team
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  • Posts: 47
Re: Avast Cleanup and Jumpshot/GrimeFighter support
« Reply #1 on: November 22, 2017, 01:44:44 PM »
Hi,

I was finally able to verify your claim and now we are waiting for the responsible people who will migrate your original GrimeFighter license to the new format which will be compatible with a new Cleanup.

Please be patient here and I will update you once we will have it ready.

Thank you!