Author Topic: Login with Google - Device link failed and blank popup screen  (Read 1079 times)

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Login with Google - Device link failed and blank popup screen
« on: November 15, 2017, 12:40:12 PM »
I recently put Avast on my Android phone and then decided to change my Laptop to Avast as well. I paid for the ad free version on the phone.

After installing the product on my Windows 7 laptop, I clicked on sign in, Sign in with Google, but I get a blank pop up screen where you would expect the Google login to appear. Closing and clicking Sign In again results in Avast stopping and displaying an error message, I then need to restart Avast completely.

My mobile is all set up, logged in with Google & operating. On myavast website I can see my phone and it also displays my laptop but says it has no info. All other antivirus products have been uninstalled, Laptop rebooted, e.t.c. but I still get the blank popup screen. Oh and if I try to login with my google email & password it says account doesn't exist.

Any ideas?

Offline bob3160

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Re: Login with Google - Device link failed and blank popup screen
« Reply #1 on: November 16, 2017, 12:54:29 AM »

Repair Avast:
Control Panel> Program and Features (Add/remove program)>Select Avast> Select Repair. Reboot when completed
https://www.avast.com/faq.php?article=AVKB204

If Repair doesn't fix the problem, try the following:
Clean Install of Avast:
https://goo.gl/4Ptzkf
If you need additional help with the Clean Install, watch this:
https://youtu.be/p-h3myRD51A
Free Security Seminar: https://bit.ly/bobg2023  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v22H2 64bit, 16 Gig Ram, 1TB SSD, Avast Free 23.5.6066, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq -- My Online Activity https://bit.ly/BobGInternet