Author Topic: "This file might be dangerous" - submitted for interrogation - Procedure  (Read 2191 times)

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Offline lamensterms

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Hey guys,

Just wondering about the procedure to have a file queried/assessed by Avast.

I have downloaded and installed Manager accounting software (http://www.manager.io), and it has installed without issue.  When I try to run the ManagerDesktop.exe, I get a notification from Avast telling me that "This file might be dangerous" and it has been submitted for interrogation.

I have done some googling on this particular file's safety, and it appears that there are quite a few people reporting false positives from their AV software.  I have also checked the file at VirusTotal.org (https://www.virustotal.com/#/file/0bd7e89d2637e1bc0ae11cd080c63af4b0b42ebef8bac1dbefc81e520f563a94/details), and it appears to be safe, although it is lacking a signature.

So... my questions are:  is there anything I should do to follow this up with Avast?  If the file has been submitted automatically, will they update their definitions and get back to me?  How long can I expect this to take?

Thanks for any help.

Offline Asyn

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Re: "This file might be dangerous" - submitted for interrogation - Procedure
« Reply #1 on: November 15, 2017, 06:01:15 AM »
You can report a suspected FP here: https://www.avast.com/false-positive-file-form.php
Win 8.1 [x64] - Avast PremSec 21.5.6354.BCi [UI.646] - EEK - Firefox ESR 78.11 [NS/uBO/PB] - TB 78.11
Avast-Tools: Secure Browser 91.0 - Cleanup 21.1 - SecureLine 5.12 - Driver Updater 21.1 - CCleaner 5.82
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Pondus

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Re: "This file might be dangerous" - submitted for interrogation - Procedure
« Reply #2 on: November 15, 2017, 07:39:39 AM »
Quote
If the file has been submitted automatically, will they update their definitions and get back to me?  How long can I expect this to take?
Unless there is something special this is all done by auto systems


Offline lamensterms

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Re: "This file might be dangerous" - submitted for interrogation - Procedure
« Reply #3 on: November 15, 2017, 07:55:34 AM »
Thanks for the replies guys.

Just received a notification from Avast that the file is indeed clean, turn-around of about 2.5 hours is not too bad.

Thanks again.

Offline Asyn

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Re: "This file might be dangerous" - submitted for interrogation - Procedure
« Reply #4 on: November 15, 2017, 08:42:16 AM »
You're welcome.
Win 8.1 [x64] - Avast PremSec 21.5.6354.BCi [UI.646] - EEK - Firefox ESR 78.11 [NS/uBO/PB] - TB 78.11
Avast-Tools: Secure Browser 91.0 - Cleanup 21.1 - SecureLine 5.12 - Driver Updater 21.1 - CCleaner 5.82
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0